Strategic Solutions Consultant, APAC

Strategic Solutions Consultant, APAC

DroneDeploy | Sydney, NSW, AU

Posted a month ago

Apply Now

Description

About DroneDeploy We’re the leading drone software provider making commercial drone data accessible to anyone, anywhere. Trusted by users across various industries, we’re transforming how businesses collect, manage, and analyze worksite data. Our user-friendly platform makes it possible for companies of any size to improve their workflows through scalable image processing, data storage, and real-time sharable drone maps and 3D models. We are committed to a global work environment that empowers people to innovate, grow professionally, and make meaningful impacts. We’re recognized as a Best Place to Work in the SF Bay Area and made the Top 200 list of America’s Best Startups. Our employees are creative, driven, and committed to providing our customers with the best drone software in the industry. Our physical office locations include San Francisco, California, Sydney, Australia, and Auckland, New Zealand. Role Overview Looking to make your mark in an industry that’s set to explode? The #1 player in the reality capture industry is on the hunt for a Strategic Solutions Consultant to supercharge our Sales and Customer Success organizations in a fast-growing region. You’re already an industry expert, with a strong sense for the drivers and trends that are transforming the reality capture space, and can convincingly and effectively demonstrate DroneDeploy’s solutions using documented customer evaluation plans and use-case adoption examples. You will be the primary industry and solutions resource for our APAC sales team, taking a consultative approach with our customers and prospects, identifying their use cases and operational challenges and driving value-based alignment between customer needs and the DroneDeploy platform. This is a critical role in our Go-To-Market team, working hand in glove with our APAC sales territory leaders to support existing and prospective customers as their trusted industry and product advisor.Our ideal candidate loves nothing more than nurturing customer relationships, and is deeply curious, with a passion for driving value, solving complex problems, and articulating innovations and improvements. As a critical partner to our customers, you will bring accountability, strategic thinking and deep product knowledge. You have conviction and passion for technology and cloud platforms, solving real-world operational challenges for Industry, delivering high value impact inline with customer and DroneDeploy agreed expectations.

Responsibilities


Consult with existing and prospective customers to identify the current state of their reality capture program, identify and document current pain points, collaborate on solutions, and drive successful evaluations to align their needs with DroneDeploy’s solutions
Work with the Customer Success team to grow customers into DroneDeploy advocates and accelerate adoption through programmatic engagement strategies, training and consultation. 
Conduct analysis to determine the best path for solving business problems/opportunities that may include process improvement, systems enhancement, user training, and/or hardware recommendations
Collaborate with the sales team on opportunity qualification, demonstrations, proof-of-concept presentations, RFP responses and business justification in a presales capacity
Assist the Customer Success team with the post-sales technical process: installation, deployment, training, technical check-ups and escalation management, including API integrations and internal app development
Partner with Marketing to conduct APAC group training webinars and in-person sessions to educate customers on DroneDeploy’s platform
Develop a mastery of DroneDeploy solutions, business model, services and Customer Success best practices


Requirements


Bachelor's degree in Engineering or equivalent 
5+ years of field experience in a similar role or in a program/operations management role with an energy, construction, architecture, mining, or engineering organization 
Prior experience with a SaaS company or working knowledge of enterprise SaaS products
Pre-sales, solutions engineering, or customer-facing experience with enterprise SaaS platforms desirable
Must be able to obtain a CASA-approved UAV pilot’s license 
Able to travel and visit customers approximately 50% of the time as required (including domestic, regional APAC, and USA on occasions)
Sydney-based office location (WeWork) 3+ days in office expected for team collaboration and culture-add 
Exceptional communication skills, including demonstrated experience in delivering solutions proposals to C-suite and executive-level stakeholders
Strong experience mentoring and managing internal and external teams
Thrives in a fast-paced start-up environment, with superior organizational and time-urgency skills
Able to work Monday - Friday, 8:00 AM to 6:00 PM Syd time, but longer hours may be required
Employee Offerings & Benefits include: (may vary by location & country)Innovative company cultureDrone pilot certificationFlexible work schedules Flexible work locationFamily paid leavePaid healthcare for employeesProfessional development & career advancementsWellbeing activities (live & on-demand)Flexible paid time offEmployee referral bonusCommuter savings DroneDeploy is an equal-opportunity employer. All DroneDeploy employees are responsible for assisting in protecting the company and customer data by following information security policies and procedures.Please refer to our for information about privacy during the recruiting process.