Change and Release Planning Specialist
Permanent Opportunity - you can be based in Melbourne, Canberra or Brisbane
Salary around $113k to $132k plus 14% super
Quality and CSI Specialist
Large transformation work happening
Our client is an Australian multi-utility joint venture company that provides utility services in the Australian Capital Territory and south-east New South Wales - and have been for over 100 years. As one of the ACT's largest employers, our client's complete operations are delivered from the heart of Canberra.
As the Change and Release Planning Specialist, you will work with stakeholders across the enterprise to champion and drive the adoption of service release practices and procedures, align them to the organisational requirements and embed them into our existing frameworks.
You will facilitate the planning, scheduling, implementation and risk assessment of implementing maintenance and transition and cut over plans into the Airservices Operational environment. You are the coordination and escalation point for all national work plan activities.
Lead and own the Release planning and maintenance scheduling process, ensuring it aligns with the technology and service management frameworks to meet the needs of the organisation
Define Key Performance Indicators (KPIs), monitor and improve performance of the process, driving efficiencies through automation and digitalisation.
Review opportunities for process enhancements and for improving the efficiency and effectiveness of the process.
Address escalated issues with the running of the process.
Responsible for ensuring that the process is effective and efficient in daily operations.
Ensure process resources to support activities required throughout the service lifecycle.
Ensure that process technicians have the required knowledge and the required technical and business understanding to deliver the process and understand their role in the process.
Responsible for collaborating with other Process Managers (Agency and Suppliers) to ensure all process interfaces are effective and efficient.
Collaborate with Service Improvements team on process improvement initiatives.
Accountable for the overall quality of the process and oversees the management of and organisational compliance to the process policies, procedures, workflows, and use of the tools / technologies associated with the process.
Other duties as required to undertake the role.
Demonstrated understanding of ITIL, with particular emphasis on service transition and assurance processes.
Proven experience in maintenance planning and/or maintenance field experience.
Experience in understanding and developing processes and procedures, which will define the Airservices technical environment and linkages to other processes and procedures.
A broad knowledge of airways and business technology and an understanding of the organisational structure and accountabilities.
Highly developed interpersonal, representation and communication skills, including a proven ability to develop, influence and maintain working relationships at senior levels.
Demonstrated and strong experience in business writing/reporting, including conversion from technical to business language.
Experience in managing documentation and procedures.
Experience using toolsets for reporting such as SAP, ITSM tools and MS Excel.
Experience in the use of and analysing and reporting on data from multiple sources.
Business Process Improvement Skills Lean, Six Sigma.
ITIL Foundation Certification (desirable).
ITIL Service Lifecycle - Service Transition Certification (desirable)
To apply for this opportunity, please click 'APPLY'. For further information, please contact Michelle Somlyay on 6129 6309 or email