Service Desk Analyst (Cantonese & Mandarin Speaker)

Service Desk Analyst (Cantonese & Mandarin Speaker)

PERSOLKELLY | Selangor, 10, MY

Posted a month ago

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Description



Responsibilities:


Perform a range of technical work activities either remotely or at customer site to meet business and customer requirements.
Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.
Document and reports on work completed to ensure compliance with Company and Customer Procedures.
Escalate issues in line with company processes to ensure customer demands are met.
Evaluate escalations and action appropriately to ensure customer demands are met.
Provide customer service to internal and external customers to ensure consistent experience.
Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.
Identify own development needs in line with business objectives.
Acts as a role model for colleagues with regards to technical and behavioural competencies.
Act in accordance with Company Information Security Policies and report any
Ensure Department/Contract meets SLA performance targets
Maintain and improve customer satisfaction levels
Understand and adhere to policies and procedures
Demonstrates relevant Winning Together values
Keep skills up to date with IT industry standards as appropriate to the role/Contract
Attain and maintain accreditations as appropriate to the role/Contract
Requirements:
Min SPM qualifications.
Candidate with no experience in helpdesk is fine as training will be provided.
Fresh graduate are welcome.
Able to work on shift.