Warehouse Manager (Fulfilment)

Warehouse Manager (Fulfilment)

Ninja Van | Shah Alam, 10, MY

Posted a month ago

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Description

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.The Warehouse Manager is responsible for overseeing Ninja Van’s third-party warehousing and fulfilment operations in Malaysia; which are key activities in our end-to-end logistics value chain. This is a very hands-on role, and the right candidate should have experience in a management or supervisory role within a warehouse, and be held accountable for overall warehouse operational performance and improving performance over time

Responsibilities


Manage end-to-end warehousing and fulfilment operations, ensuring that the warehouse runs smoothly and at peak efficiency by supervising, organizing, directing, and training team of warehouse associates and establishing, monitoring, and managing operational goals;
Ensure all B2B and B2C orders are fulfilled (picked, packed and dispatched) accurately within the agreed SLA
Review and prepare workflow, manpower and space requirements, equipment layout, and action plans while ensuring productivity, quality and customer service standards are met.
Participate in warehousing design, establish and implement warehouse management procedures, quality control processes and various indicator systems, be responsible for the KPI of warehouse operations
Implement and improve the warehouse's rules and regulations, standardize operating standards and processes, allocate human resources reasonably, and monitor each job on the warehouse site; improve work efficiency, plan budgets, and reduce costs
Use a system software to keep records, edit, and manage the inventory flow in the fulfillment center
Manage arrangements with internal and external delivery partners to ensure that orders are dispatched on time and accurately to customers
Optimize warehouse operations via continuous improvement and implement cost saving measures
Work with internal stakeholders including product team, regional operations, project, business development teams to ensure that system and process gaps are flagged, and that process changes are implemented effectively in the warehouse
Develop and execute on project-based, ad-hoc solutions arising from client requests (e.g. campaign sales picking)
Communicate policies to Associates and act as the primary information source for the team, maintain compliance, consistency, and taking corrective action when needed
Maintain a safe and healthy work environment by establishing, following, and enforcing standards and procedures and complying with legal regulations
Ensure the warehouse operates at peak efficiency by managing end-to-end warehouse operations (receiving, inbound, putaway, picking, outbound)
Ensure all B2B and B2C are fulfilled (picked, packed and dispatched) accurately within the agreed SLA
Familiar with warehouse management systems; use a system to manage warehouse
Ensure results of all warehouse activities are properly logged into the system
Monitor system for issues and errors by warehouse staff, and resolve/escalate where necessary
Responsible for managing and maintaining all goods in storage - reconciliation of data in system to on-ground inventory
Manage day-to-day operations, including, but not limited to
Support all customer requests and requirements to achieve service level targets
Execution of operational tasks as and when needed, and implementing corrective actions where necessary
Manpower allocation and supervision of task completion
Primary information source for the warehouse team - communicate policies and maintain compliance and consistency
Maintain a safe and healthy work environment by establishing, following, and enforcing standards and procedures and complying with legal regulations
Conduct training for warehouse assistants on latest processes


Operational Evaluation


Gather and interpret qualitative and quantitative data in order to identify operational issues and gaps, and provide solutions to improve efficiency and adherence to service levels
Monitor and review workflow, manpower and space requirements, equipment layout, consumables usage while ensuring productivity, quality and customer service standards are met
Ensure that process documentation and training materials are updated as needed


Process Design & Improvement


Participate in warehousing design, establish and implement warehouse management procedures, quality control processes and various indicator systems
Continuously shape and improve existing warehouse operational processes with industry best practices,e.g. quality improvements, efficiency and process optimisation, cost reduction,
Operational excellence; assess current warehouse operations and suggest improvements to better manage warehouse utilisation, inventory handling and storage processes


Performance Tracking & Reporting


Establish, monitor and manage operational goals/KPIs for performance tracking and improvement
Develop, prepare and present reports (daily, weekly, biweekly, monthly and/or ad hoc) to effectively convey operational performance
Assist in budget planning and cost tracking


Stakeholder Management & Reporting


Manage 3PLs/delivery partners for both inbound and outbound processes
Work with internal stakeholders including product team, regional operations, project, business development teams to ensure that system and process gaps are flagged, and that process changes are implemented effectively in the warehouse
Monitor warehouse performance with regular reporting and reviews for management purposes


Ad-hoc Project Execution


Identify and scope operational requirements for ad-hoc client requests to build/execute customised project-based process flows
Set up new warehouse / warehouse relocation


Requirements


Degree or equivalent, ideally in Logistics and Supply Chain Management
3 - 5 years of operations management experience, preferably in logistics/supply chain industry
Prior experience in a warehouse working on logistics operations
Understanding of B2B/B2C warehousing and fulfilment as a service
Proficiency in English (Written & Spoken)


Skills/Attributes


Capable to process new information on the go and be comfortable with ambiguity
Meticulous, detail-oriented and process driven
Highly organised and responsible individual
Strong people management skills
Willingness to work hands-on in a warehouse and help out with on-ground warehouse processes


Functional Competencies


Business Acumen - Good understanding of the organisation’s objectives, operations, market environment and ethical issues
Resource Management - Effective and efficient resource management 
Interpersonal Skills - Able to work as an individual contributor and with a team


Core Competencies


Proficiency in Microsoft Office (Word, Powerpoint, Excel) and Google Workspace (Docs, Slides, Sheets, Forms)
Knowledge of key WMS functionalities would be preferred