Manager - Support, SRE & DevOps

Manager - Support, SRE & DevOps

Standard Chartered Bank | Petaling Jaya, 10, MY

Posted a month ago

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Manager - Support, SRE & DevOps-(2200016863)



Primary Location

:Asia-Malaysia-Petaling Jaya



Employee Status


Posting Date

:28/Jun/2022, 4:37:13 AM

Unposting Date

:Ongoing Role Responsibilities 

Exercise appropriate judgment on escalation items and engage the relevant internal stakeholders (Projects/PSS/Business Users) to resolve within technology domain.


Should have strong analytical and problem-solving skills & well versed with ITIL processes.

People and Talent

Master’s degree in Computer Science or equivalent.
15+ years of IT experience in SQL, Linux, Shell scripts, Java & exposure to automation tools namely Confluence, Jira, Jenkins, Bit bucket and, ControlM tools
Prior experience working as support in a banking product is preferable
Prior experience in monitoring tools like ITRS and Added advantage if the candidate knows Python
Ability to communicate clearly and effectively, both verbally and in writing.
Ability to handle Situation call during high sev incidents
Ability to work with team to provide technical support.
PMP or SRE Certified added advantages

Regulatory & Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the (country / business unit / function/(team)to achieve the outcomes set out in the Bank’s Conduct Principles: (Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.) *
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Other Responsibilities

BMC Remedy Monitoring – Assign tickets to the team and track for closure within the specified SLA.
Taking responsibilities on the incidents reported and coordinating with interface team for resolution.
Actively take part in the Production Support team. Closure of remedy tickets on time and all tickets should be resolved within the given SLA and the tickets should be closed on time.
Exercise appropriate judgment on escalation items and engage the relevant internal stakeholders (Projects/PSS/Business Users) to resolve within technology domain.
Managing the change request and coordinating with the Primary / Secondary implementers for approvals.
Willing to work in BAU support model including off business hours if required and weekend Batch Monitoring/CR Implementation support
Our Ideal Candidate 
Master's degree in Computer Science or equivalent.
Should have 15+ years of IT experience with 5 years in Application Production Support.
Experience in SQL, Linux, Shell scripts, Java & exposure to automation tools namely Confluence, Jira, Jenkins, Bit bucket. Basic knowledge on Cloud namely AWS.
Exposure to monitoring tools such as BMC TrueSight and Control-M.
About Standard Chartered  We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum

Flexible working options based around home and office locations, with flexible working patterns

Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website