RTM Area Manager - Klang Valley

RTM Area Manager - Klang Valley

Ninja Van | Shah Alam, 10, MY

Posted 25 days ago

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Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Job Descriptions:

Assist in the management of daily operations
Maintain high service levels across Ninja Van’s core operations
Improve operational processes that directly translate into higher delivery performance metrics
Deep dive into fleet and warehouse utilization and route planning, working closely with management and in-house algorithms team to improve route optimization.
Assist in the prioritization and planning of local fleet daily operations and flexible capacity growth strategy
Conceive new and improved analytics models and work on existing data gathering and analytics tools, to ensure thorough visibility across the operational spectrum of parcel transportation
Work closely with the Head of RTM(Route to Market) and product team to improve existing software across operational touch points, from Ninja Van Operator to Ninja Driver applications.
Help to shape Ninja Van’s long term strategy and expand capabilities across Ninja’s fleets to explore new business opportunities
Monitoring and assisting in coordinating shipment movement from pickup point to outlets etc.
Ensure the RTM handover process flow following the SOP and assisting to coordinate middle-mile truck to correct end stations.
Assists in customer feedback on the shipment status and maintains cordial relations with 3PL partners.
Ensure COD and cheque reconciliation under his/her region emailed to update management/Finance on daily basis without failed for record purposes.


Candidates must possess at least Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in any field.
At least 3 Year(s) of working experience in a related field is required for this position.
Preferably Senior Executive specialized in Logistics/Supply Chain or equivalent.
Ability to perform under pressure and solve problems effectively
Ability to manage multiple tasks in a fast-paced environment
Ability to gather data, interpret and develop process improvement