Key Account Manager

Key Account Manager

Ninja Van | Subang Jaya, 10, MY

Posted a month ago

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Description

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Responsibilities


Developing a solid and trusting relationship between major key clients and company
Strong understanding of all aspects of the core business
Resolving key client issues and complaints
Developing a complete understanding of key account needs
Managing communications between key clients and internal teams
Strategic planning to improve client results
Negotiating contracts with the client and establishing a timeline of performance
Collaborating with the sales team to maximize profit by up-selling or cross-selling
Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
Meeting all client needs and deliverables according to proposed timelines
Analysing client data to provide customer relationship management
Expanding relationships and bringing in new clients


Requirements


Candidate must possess at least a Bachelor’s Degree of any field.
At least 2 years of working experience in logistics or e-commerce industry is preferred for this position
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
Ability to multitask and manage more than one client account
In-depth understanding of company key clients and their position in the industry
Eager to expand the company with new sales and clients
Able to analyse data and sales statistics and translate results into better solutions
Able to multitask, prioritize, and manage time efficiently
Proven results of delivering client solutions and meeting sales goals
Professional fluency in English and Bahasa Malaysia (Mandarin will be an advantage but not a must)
Competency in Microsoft Office Suite, with emphasis on superior Excel skills.