Solutions Specialist

Solutions Specialist

gnani.ai | Bangalore, KA, IN

Posted a month ago

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Description

Role: Solutions Specialist

Location: Bangalore

Experience: 4 Years

Notice Period: Immediate to 30 days


Company Overview:


Gnani.ai aims to empower enterprises with AI-based speech technology.

Gnani.ai is an AI-based Speech Recognition and NLP Startup that is working on voice-based solutions for large businesses. AI is the biggest innovation that is disrupting the market and we are at the heart of this disruption. Funded by one of the largest global conglomerates in the world, and backed by a number of market leaders in the tech industry,

We are working with some of the largest companies in the banking, insurance, e-commerce and financial services sectors and we are not slowing down. With aggressive expansion plans, Gnani.ai aims to be the leader in the global market for voice-based solutions.

Gnani.ai is building the future for voice-based business solutions. If you are fascinated by AI and would like to work on the latest AI technologies in a high-intense, fast-growing and flexible work environment with immense growth opportunities, come and join us. We are looking for hard workers, who are ready to take on big challenges.

Job Description:


Responsibilities


  • Gather technical requirements from customers and design tech/solution architecture
  • Identify integration touch points with customer system infrastructure (CRM, VoIP, ISMS..etc), prepare and execute solution architecture to meet the requirements.
  • Act as a bridge between the sales and engineering teams by gathering sales requirements and preparing a detailed SoW (Scope of Work) document and/or proposal document.
  • Work closely with DevOps team to ensure the solution is deployed as per the core pillars of observability, scalability and availability.
  • Involve in customer escalations during implementation process.
  • Develop thorough understanding of the product/solution/tech stack in the company and educate customer on product's intricacies whenever needed.
  • Assist sales and engineering teams to come up with project scope, pricing model and success metrics/KPIs of the engagement.


Skills required

  • Technical ability to understand the product and technological capabilities and limitations
  • Data analysis skills to measure success and ROI of a project.
  • Strong verbal and written communication skills.


Skills preferred

  • Understanding of cloud technology and services - (Azure/AWS)
  • Understanding of VoIP technology - SIP, RTP erc
  • Understanding on Networking protocols - HTTP/REST APIs, NAT, VPN, IPSec etc
  • Experience working with CRM tools and reporting/BI tools.