Sr. Customer Service Associate

Sr. Customer Service Associate

NielsenIQ | Pune, MH, IN

Posted a month ago

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Description


Job Description

About the Job :

Senior Customer Service Associate will be responsible for maintaining/ enhancing customer relationships, ensuring Complex customer deliverables and queries are turned around efficiently using the proprietary NielsenIQ platforms. The job will focus on customer support through the quality of deliverables, use of CSO/ MSD for task triaging and resolving customer requests and queries, and consistent review stipulated customer success metrics to drive satisfactory customer experience. Identify emerging customer queries and quality trends for product/ process improvement.

Responsibilities :
Exposure to Overseas Markets
Process Management Experience
Process Improvement Experience
Track record of Handling Big Data
Data Visualization Experience (Dashboarding)
Software Skills (Power BI/R/Python/Advanced Excel/SPSS/SAS/Tableau/ RPA/ UI Path, VBA etc.)
Exposure to Primary Research
Exposure to secondary Research (using secondary sources of Data)
Exposure to CPG Industry
Presentation Skills
Keen interest in FMCG sector
Proven experience working as a client servicing
Strong analytical and problem-solving skills
Coordinate internal processes and determine the best utilization of resources to increase client satisfaction
Encourage revenue growth by inspiring clients for additional services
Become the reliable point of contact for each customer that is required to establish a strong business relationship
Tracks competition and other information that will be of value to your clients.
Develops an understanding of how to work with clients and experts including communication, time tracking, monthly reports, etc. and works with team to ensure they are delivered on time.
Ensures all work is completed in a timely manner and produced to the highest possible standard.
Qualifications

● 2+ years’ experience in analytics environment, carrying out data analytics, data management, 

● Experience of client management in order to deal with day-to-day servicing nuances. 

● Ability to proactively understand client's requirement and identify opportunities for Product/ process improvements. 

● Project management aptitude (critical path, task sequencing, problem solving, etc.) 

● Good organization skills, meeting deadlines, and team player 

● Good communication & interpersonal skills, and high energy 

● Gauge customer sentiments and act according to defined protocols 

● Ability to translate technical details from different customer contexts 

● Troubleshooting using Influencing skills 

● Ability to multi tasks and Workload management skills 

Additional Information

About NielsenIQ 

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.  We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.