Customer Service Officer

Customer Service Officer

MEGT | melbourne, VIC, AU

Posted a month ago

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The Opportunity

MEGT’s Employment Services Division is an employment solutions provider for people that face barriers to obtaining sustainable employment. The Division does this by understanding the current and future workforce needs of industry, as well as whole of life challenges affecting and impacting the individuals seeking employment opportunities. 

The Customer Service Officer role is responsible for providing high quality customer experience and first point of contact for job seekers and the general public in the delivery of the Workforce Australia Deed.

The purpose of this role is to be the first point of contact for a MEGT Workforce Australia site for face to face, phone, email, and online enquiries, as well as to support the Site Lead and team members, in the delivery of the Workforce Australia contract and in the administration and general day to day running of the site.

As an MEGT Customer Service Officer, this is a great stepping stone to further develop and establish your career in a growing company. MEGT's core value, collaboration, will be vital to your success. We know that working together achieves better outcomes and strengthens our network of business relationships with our clients. 

About you

You will have experience in a similar environment ideally within customer service and administration. You must be able to demonstrate the ability to work collaboratively in a team to achieve our clients contractual obligations and in turn support the completion of Australian Apprenticeships: 

  • Demonstrated ability to foster positive relationships with various stakeholders including colleagues and clients 
  • Excellent oral and written communication skills
  • Confidence in dealing with enquiries face to face and managing competing priorities
  • Proven experience in exceeding customer service standards
  • High computer literacy 
  • Efficiency working autonomously 
  • Previous experience in administrative environment desirable 
  • The successful applicant will be required to undertake pre-employment checks which may include a National Police Check, State/Territory Working with Children Check, two reference checks, verify your right to work in Australia and confirmation of qualifications.