Retail Customer Service Officer

Retail Customer Service Officer

Australia Post | sale, VIC, AU

Posted a month ago

Apply Now

Description

About the role

  • Work locally in Sale
  • Full training provided on commencement
  • Shifts: Monday - Friday 1.00pm - 5.00pm (20 hours per week)
  • Postal Services Officers are members of the teams that work in our Post Offices, offering the full range of Australia Post products and services. We solve problems, find solutions, help out and pitch in – while always looking for ways to make our customers’ days too.

     A day in the Post Office could see you:

  • Performing customer sales and service transactions
  • Maintaining a cash advance accurately – which includes handling and processing cash, cheques, credit cards and EFTPOS
  • Promoting and processing a broad range of financial agency transactions through Australia Post's technology systems
  • Conducting and processing a number of identity services transactions, including Australian Passport Interview – establishing an applicant's identity with a highest levels of accuracy and compliance
  • Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities
  • Accepting mail items for lodgement, and accurately assessing any applicable charges
  • Building rewarding relationships with customers by understanding their needs
  • Preparing outward mail for despatch through – including presentation and the cancelling of stamps
  • Assisting with administrative duties such as stocktaking and record maintenance
  • Maintaining commitment to Australia Post’s Occupational Health and Safety standards
  • Working up to 25 hours per week weekdays between 8:45am to 5.15pm (usually in 4-5 hour shifts).
  • What are we looking for?

    Besides being a friendly, considerate person with a real passion for great customer service, you’ll need to be able to:

  • Lift up to 16kg of mail repeatedly
  • Stand up for most of your shift
  • Be flexible for additional hours, as well as changing shift times or locations
  • Work as part of a team to deliver the best possible service and solutions to our customers
  • Together, our differences make us stronger

    We're all ages, genders and abilities, and we come from all walks of life. We're you. As one of Australia's largest employers - with 35,000 employees and an extended workforce of more than 70,000 - we're laser focused on building a workforce that reflects the vibrant communities we serve. And we know an inclusive workforce is better for business too.