Service Support Centre Consultant - Casual and Permanent Opportunities!

Service Support Centre Consultant - Casual and Permanent Opportunities!

Tabcorp | Parramatta, NSW, AU

Posted a month ago

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Description


Could this be one of those rare moments to do the best work of your career? At Tabcorp, our story continues to evolve every day. It’s an exciting moment in our history - a new era of Tabcorp. We’re raising the game by creating the most engaging betting and entertainment experiences, and to lead in integrity.

We’re here to create excitement everywhere – through our incredible people, unrivalled experiences and strong relationships. We're bringing industry leading products and services to our customers and breaking into new horizons.

Game to join us?

About the Role

Tabcorp’s B2B contact centre, located in Granville is at the forefront of bringing to life our purpose - "Excitement with Integrity". This contact centre role is pivotal in supporting our venue partners across our core business operations. On-the-job training will be provided to bring you up to speed with our products, including TAB, Keno and Sky.

What you'll do

Answer inbound calls and webchats, meeting measured KPI’s focusing on quality of service
Support our venue partners with various tasks associated with maintaining TAB, Keno and Sky facilities in their venue
Answer calls in a timely and efficient manner
Deliver an exceptional experience to all customers
Handle escalations, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Maintain accurate records of venue calls
Comply with confidentiality and privacy policies
Identify opportunities to improve administrative processes to enhance customer experience and/or to drive efficiency for Tabcorp

This is an outstanding opportunity to work in a great team environment, further develop your customer service experience and learn more about the gambling entertainment industry.

Why work for the Service Support Centre?

Industry competitive salary arrangements which exceeds award rate
Hybrid work model following Tabcorp’s Work From Home (WFH) policy, allowing flexibility for remote work
Team activities including lunches and office events
Granville based location with free onsite parking
A dynamic and friendly office environment with opportunity for quick career advancement

Role Details

We have casual and full time roles avaliable and you must be available to work a rotational roster between the hours of 8am – 11pm 7 days a week (your shifts may include starting at 8am or ending at 11pm depending on business needs)
Your days and hours of work each week will be determined by business needs and your roster will be shared with you in advance
You can expect on average to be rostered on between 25 to 35 hours per week (for casual) with hours dictated by business needs
You may be required to work every Saturday

What you'll bring

This role is ideally suited to applicants who have previously worked in customer service roles, with a passion for delivering a great customer experience. You’ll be computer savvy, hard-working, a quick learner and detail focused. Most importantly, you’ll be a natural communicator with the ability to engage and excite a broad range of customers.

Please note it is mandatory that all applicants will be required to:

Provide evidence of Australian work rights (i.e. current Australian passport, Australian birth certificate or current foreign passport with appropriate Visa).
Complete a background check including an Australian criminal background check.

What you’ll get

Not only will you receive an awesome candidate experience from our caring Talent team, the perks of working with us are pretty good too!

The list is extensive but here are a few:

A “say yes” approach to flexible working to meet your individual needs
A multitude of leave types such as cultural leave, volunteer leave and 18 weeks’ parental leave for all new parents, regardless of gender
We’re committed to Inclusion & Diversity with a range of initiatives such as our annual Inclusion Month celebrations and our Gender Affirmation Statement of Support
We’re proud to have been named an Employer of Choice for Gender Equality by the federal government’s Workplace Gender Equality Agency (WGEA) for the seventh consecutive year
We offer a comprehensive (and free) health and wellbeing app called The Arena to support you and your family’s mental and physical health
We’re committed to your learning and development with a dedicated platform with helpful resources from leadership to technology to upskill and cross train

About Tabcorp

We’re Australia’s leading gambling entertainment company. Together, we build on our 100+ year heritage by delivering Excitement with Integrity, every day. Each one of us is here to put our customers at the heart of everything we do by creating moments that engage, surprise and thrill.

Our 3,000+ strong team is as diverse as Australia itself. Our people drive homegrown world-class brands; TAB, Sky Racing and MAX. As an ASX listed company, we’re proud to shape our industry for the better. Because together, anything’s possible. 

COVID 

Tabcorp is closely monitoring Department of Health guidelines to ensure we continue to provide a safe working environment. You may be required to present evidence of Covid vaccination in order to comply with Public Health directions and fulfil the requirements of this role.

Think you have what it takes to join our team? Click the apply button to get started!