Assistant Manager, Housekeeping I Novotel Surfers Paradise

Assistant Manager, Housekeeping I Novotel Surfers Paradise

ACCOR | gold coast, QLD, AU

Posted a month ago

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Novotel Surfers Paradise is conveniently located in the heart of Surfers Paradise and our beautiful iconic beaches. The hotel features 408 rooms, along with a variety of dining options including: The Restaurant, pool bar, Blvd Café and bar as well as in-room dining. We offer a relaxed and family friendly environment, providing genuine hospitality for our guests. For our guests wanting to unwind we offer a heated outdoor swimming pool & spa, tennis courts and gym. For our conferencing & events guests we have 6 modern function rooms available, accommodating up to 500 delegates. 

A fantastic opportunity exists for a motivated career minded individual to join Novotel Surfers Paradise as Assistant Manager, Housekeeping in our Housekeeping team. In this role you will be supporting the Executive Housekeeper to ensure the highest levels of hygiene and cleanliness is maintained across rooms, public areas and our heart of house areas.

What you’ll be doing:

  • Empowering your team through training to develop our diverse housekeeping team to create EPIC guest experiences.
  • Manage final inspections of rooms and Hotel facilities for sites, VIP and loyalty guests as submitting prompt and accurate room status & room releases via HotSOS
  • Allocating and overseeing the cleaning of guestrooms and public areas ensuring that standards of cleanliness and guest comfort are continuously maintained
  • Maintaining open and proactive communication between Housekeeping, Front Office and Maintenance in regard to readiness of rooms with particular attention to guest’s special requirements
  • Proactively resolve all guest complaints and take on all feedback to continuously improve operations
  • Assisting in proactively controlling costs to meet budgeted targets 
  • Ordering stock via purchaseplus to ensure par levels are maintained.
  • Providing training, support and coaching to develop the housekeeping team 
  • Assisting the Executive Housekeeper to recruit team members, rostering and day to day management of the team.
  • Maintaining and promoting an ALLSafe work environment
  • Maintaining an accurate proper inventory of all stocks, guest supplies, linens, etc Ensure that the control and procedures of “Lost and Found” is properly recorded and stored accordingly.
  • What we're looking for:

  • Passion and pride to create EPIC experiences!
  • Previous experience in a housekeeping supervisory position. Managing a housekeeping team in a 200+ Hotel.
  • Previous experience with OPERA highly desirable to be able allocate the teams boards
  • The ability to deliver genuine hospitality focus to teach, train and develop the team.
  • Possess strong Microsoft office skills to be able to manage the administrative duties of the role
  • The ability to implement systems and processes to achieve the business objectives
  • Timetarget and purchase plus skills desirable not essential
  • Efficient time management skills and the ability to follow procedures to be able to manage competing priorities
  • Have a genuine commitment to excellent guest service and exceptional attention to detail
  • Previous experience with Opera, HotSOS, purchaseplus and Timetarget desirable
  • Good people skills, you’ll enjoy working within a diverse team, though can also work autonomously
  • The ability & flexibility to work across a 7 day working environment, (Wednesday to Tuesday) including week-ends and public holidays like Easter, Christmas and New Years.
  • Full working rights for Australia (Australian Permanent Residency or Citizenship) to work full-time
  • What’s in it for you?

  • FREE car parking and uniforms provided
  • Genuine opportunities and progression in the future
  • Access to Accor training & development programs
  • Worldwide accommodation and dining discounts from day 1!
  • Aboriginal & Torres Strait Islander people are strongly encouraged to apply.