Logistics Operations Coordinator, IN-HY

Logistics Operations Coordinator, IN-HY

Marken | Hyderabad, TG, IN

Posted a month ago

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Marken is a wholly owned subsidiary of UPS and is a critical part of UPS Healthcare. With Polar Speed and Marken included, the UPS Healthcare division staffs 128 locations with 5,500 employees worldwide. Marken offers a state-of-the-art GMP-compliant depot network and logistic hubs for clinical drug product storage and distribution in 58 locations worldwide, while maintaining the leading position for Direct-to-Patient and Home Healthcare services, biological sample shipments and biological kit production. Marken’s dedicated 2100 staff members manage 120,000 drug product and biological sample shipments every month at all temperature ranges in more than 220 countries.

"Embark on a career with PURPOSE - Join Marken"

An opportunity to be on the frontline of healthcare innovation and to help facilitate the shipments and therapies aimed to save human life. This will change the face of medicine as we know it.

Why Join Marken!?
Global Exposure – Being part of a Global Tea & Network and a part of the lifesaving team!
Diversified and Inclusive Work Environment
Personal & Professional Training and Development Programs
Employee Assistance Program
Employee Wellness Programs
Other exciting & attractive benefits and continuous learning programs
Marken is an Equal Opportunity Employer (EEO)

The incumbent shall be responsible for handling customers' queries and ensure smooth operations. This role shall report to the Operations Supervisor. He or She shall also be responsible for monitoring all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed timelines and shall not be limited to the following:
Work with our operating system “Maestro” to Plan, execute and monitor import & export shipments
Coordinate collections, deliveries, drop-offs and recoveries with other departments / Marken Offices / Agent and drivers.
Maintain constant communication with Packaging Team to ensure availability of required supplies for collections, deliveries, drop-offs, and recoveries.
Process temperature-sensitive shipments designed for the special requirements of the Cold Chain transportation processes
Prepare and maintain temperature-controlled shipments as required.
Provide the proper documentation to the agent/Marken Driver for collections, deliveries, drop-offs, and recoveries.
Confirm that every recovery is complete by matching the information against the manifest during the reception process.
Provide expedited dispatch to tender the shipments immediately after collection and alert the receiving agent/office.
Notify any discrepancies to the respective department, agent, or Marken Office and update Maestro accordingly.
Confirm that the shipment is OK to send to the final destination and obtain Master Airway Bill “MAWB” consignment instructions.
Define the best possible route to dispatch the shipment to its final destination.
Condition shipments as required and update the proper milestones in Maestro.
Obtain a booking with the airline and consign the MAWB as instructed.
Enter the Route Leg for International Flights and send the Alert through Maestro.
Coordinate with Dispatch the drop-off to the Airline as per the respective SOPs.
Use Daily Schedule Report and update Maestro with all departures from the airport
Perform additional administrative work as deemed necessary.

Minimum a Bachelor's Degree in Supply Chain Management, Logistics, Business Management, or other relevant disciplines.
2 years of relevant experience in customer service operations, preferentially in international air freight, logistics, or distribution.
Preference for existing knowledge and experience in the pharmaceutical and clinical trial industry
Commitment to quality and attention to detail
Strong customer focus
Team player / self-dependent / motivated to succeed
Proficient in MS Office / Excel / Word