Technical Trainer - Remote

Technical Trainer - Remote

Sitetracker | Bengaluru, KA, IN

Posted a month ago

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The Opportunity

As a Technical Trainer, you will join our EDU Team and drive the development and delivery of our developer-level certification programs and bespoke training offerings in order to enable internal Sitetrackers, customers, and partners to implement, administer, and customize our cloud-based project management solution, built on the Salesforce platform.You will develop detailed and polished training programs in conjunction with the EDU team using best in class tools and platforms geared towards our international user base. This team member will have the ability to work across Sitetracker teams to capitalize on collective resources and interface confidently with customers and partners. You will also work side-by-side with our Engineering, Solution Delivery, and EDS teams as new products and tools are rolled out and support successful usage of these tools with training programs. You will work closely with the Customer Success team to identify and grow new training opportunities within our existing customer base. Likewise, you will work closely with the Partner team to build the queue of partner participants. The Skill Set: Create different types of training materials for a diverse set of users including administrators, developers, implementation partners, and end-usersDeliver training material to a diverse audience with a focus on clear communication and successful knowledge transferManage a learning management system and masterfully deploy content on this platformProvide examples of custom development using, working with Apex classes, triggers, components, VisualForce pages, and SOQLLeverage knowledge of Salesforce limits to work around blockersContribute know-how of advanced system administration and configuration (Objects, Reports, Dashboards, Approval Processes, Workflow Rules, Security and Permissions)Build web services that interact with force.comWork with LWC, Aura, jQuery or any other JavaScript librariesImplement best practices and utilize them to train and mentor other developers and team membersDiscuss technical details and architecture with engineers and product managersUtilize experience with cloud computing softwareThrive in a fast-paced agile environmentApply excellent writing and proof-reading skills (any additional languages is a strong plus)Apply knowledge of Salesforce (preferred)Enjoy learning and helping others learnWithin 60 Days, You'll: Take part in our Sitetracker Certification Program, and become “Sitetracker Certified”Become Salesforce 201 Admin certifiedBecome an expert in our Sitetracker product by participating in training, reviewing our help content, and spending time exploring the various modules within SitetrackerShadow a customer implementation and partner enablement program so that you build empathy and understanding of our customers, and identify where documentation can provide support for onboarding a new customerEstablish relationships with Engineering, Product Customer Success and Solution Delivery team members that will help you in identifying gaps in our existing training content Frame out the skills that will be addressed in the Developer certification courseWithin 180 Days, You'll: Create the complete Developer Certification courseRun an internal alpha delivery of the Developer certification courseRun a beta delivery with internal Sitetrackers, customers and partnersRefine the certification course based on feedback from the initial deliveryPlan and execute the GA of the Developer certification courseWork with Solution Delivery, Customer Success and Partner teams to build a pipeline of participants for regularly recurring coursesIdentify opportunities within our current customer base to develop bespoke, developer level training programsComplete Salesforce Solution Architect TrailheadsWithin 365 Days, You'll: Set up a regular cadence of Developer certification delivery to internal Sitetrackers, customers and partnersComplete Salesforce development certification (Platform Developer 1)Continue to iterate the certification course to meet refined requirements and technology updatesCreate a series of templated training offerings based on your experiences with bespoke training requestsPlan additional training modules based on the perceived gaps in the current offerings and understanding of customer and partner needs