Customer Service Manager

Customer Service Manager

Tassal | lidcombe, NSW, AU

Posted a month ago

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About Us:

Healthy and sustainably grown food is critical for the future of our planet. With 70% of earth covered by oceans, we know that seafood offers a climate friendly protein and a frontline career pathway for those who care about our healthy oceans, healthy communities and healthy food.

With over 35 years’ experience, we at Tassal Group Limited (ASX TGR), are industry leaders, innovators, safe and diligent producers. We are responsible farmers and producers who prioritise our people, their safety and the communities we work in.

We are the largest vertically integrated seafood producer and blue agri-tech business in Australia, employing more than 1700 people across the country. We proudly produce, process and market premium salmon, prawn and seafood products for both the Australian and global markets and bring world leading farming innovation and practices to the forefront of our industry.

Together, we bring sustainable health and wellbeing to our consumers and communities in which we operate, while safeguarding the environment we farm in.

About the role:

We are motivated by continued evolution and improvement and are always on the lookout for greater value creation of our products and our industry​. That’s how we stay at the top of national and globally responsible protein producers. Our Sales Group is redefining the way we influence and lead consumer demand to deliver new means of competitive advantage and value generation​. In this role you will:

  • Lead and develop our Customer Service function, bringing new insights and best practices to effectively service our customers utilizing both inbound and outbound techniques.
  • Lead the day-to-day operations of the Customer Service team, building capability and fostering a high performing culture.
  • Accountable for the coaching and development of Tassal’s Customer Service Officers towards best practices to effectively service our customers.
  • Build, maintain and leverage strong relationships with key internal stakeholder and customers to increase sales and distribution as well as resolve conflict.
  • Monitor, report on and improve department targets including but not limited to order accuracy, customer retention and new business.
  • Continuously make recommendations and improve processes and systems that contributes to building higher customer satisfaction and a smooth customer experience.
  • Lead the team in outbound promotional activity including cross sell/up sell campaigns.
  • Maintain high standards of accuracy and attention to detail.
  • About you:

    Your contribution to achieving our mission and strategic objectives will utilise your:

  • Prior demonstrable experience in a fast-paced customer service operation
  • Outstanding communication skills supported by strong commercial acumen and technical sales knowledge
  • Ability to lead a team and problem solve on the fly
  • Strong organizational skills in planning and prioritization
  • Expertise in selling and managing key stakeholders
  • Continuous improvement mindset that drives the group forward and tackles challenges and conversations head on.
  • Exposure to Customer Service operations
  • Intermediate systems skill in SAP and Microsoft Office
  • We aim to build a workforce that reflects the communities and customers we serve and we are committed to create a work environment that is inclusive of our people. A place where you can bring your full self to work make a difference and have fun along the way.