Infosys BPM is hiring for Process Specialist -

Infosys BPM is hiring for Process Specialist -

Infosys BPM | Bangalore, KA, IN

Posted a month ago

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Description

Infosys BPM is hiring for Process Specialist


  • Designation – Process Specialist
  • Qualification – Any Graduate
  • Experience – 2-4 Year
  • Location – Bangalore – E-city
  • Shifts – 24/7
  • Domain - Sales and fulfillment, Order management


Skills Required:

1. Experience in handling critical elements of:

a. Quoting Process which includes Software Licensing, Renewal, New hardware & services,

OR

b. Contract Renewals,

OR

c. Converting client Purchase Order into a Sales Order

2. Ability to handle dispute cases

3. Domain: Sales and fulfillment, Order management – in Telecommunication, Manufacturing (Only related to electronics or Network devices), Hi-tech and IT industry


List of responsibilities / activities specific to this role:

Perform Quality audits to measure accuracy identifying errors and closure of transaction in specified timelines.

• Provide feedback & coaching to agents for errors identified during Quality checks

• Decisive in Root Cause Analysis and in tracing responsibility

• Interact effectively with upstream and downstream teams discussing process updates and process gaps

• Shift timing as per APAC & AMERICAS region

• Mandatory work from office

If interested, Please share your resume with below details to vinoth.a01@infosys.com


Name:


Email & Mobile Number:


Graduation & Year of passing :


Post-Graduation & year of passing (If applicable):


Total experience :


Relevant experience:


Current Company name:


Current CTC:


Expected CTC:


Notice period:


Current location:


Preferred job location:


Willing to relocate (YES/NO):


Regards

Vinoth Kumar. A

Infosys BPM LTD