Consultant - Transitions

Consultant - Transitions

WNS | Pune, MH, IN

Posted a month ago

Apply Now

Description

Job Responsibilities:


Successful management of large/multiple transitions of clients’ processes in the F&A / HRO / Procurement and MRC domains

Compliance to framework and continuous improvement to the WNS Transition Methodology

Thorough project planning and reporting to clients, internal stakeholders and transition leaders

Thorough and proactive project tracking – Risk, Issue, timely escalation and milestone management

Identify areas for efficiency improvement and implementing the same

Build close rapport with key internal stakeholders and clients

Strong focus on positive transition outcomes:

Project Financials (people, technology, infrastructure, etc.) - balance risks with speed of execution

Customer Experience – understand client’s needs, wants and expectations and manage them effectively

Metrics Delivery – Setup metric deliverables and reporting effectively to ensure visibility and achievement of goals from day 1 of go-live

Respond to RFI/ RFP’s along with the solutions team

Specifications:


Core Skills:

Excellent project management skills applied to wide range and number of project types, complexities, domains and geographies specially related with Finance & Accounting / Travel / Contact Center / Insurance

Bachelor’s degree (graduate) in any discipline

Self-starter, independent, initiator, strong organizational, presentation, interpersonal and consultative skills is a must

Deep understanding of the different aspects of BPO business – QA, MIS, SLA, Base-lining, etc.

PMP or other project management certification is a plus

Knowledge and/or experience or certifications in Six Sigma or Green belt / black belt is a plus

Supplemental:

Maintaining an established work schedule and strong work ethic

Very strong analytical, planning, organizational, and time management skills

Strong research skills including gathering and analyzing data from multiple sources

Effective reporting and documentation skills

Ability to maintain discretion and confidentiality

Working in a cross-functional team and environment

Financial acumen

Interpreting and applying rules, regulations, policies, and procedures

Technology and system orientation

Effectively using interpersonal and communications skills including tact and diplomacy to network with entire organization and get things done by building bridges

Effectively using organizational and planning skills with attention to detail and follow through


Qualifications


Graduate

PMP or other project management certification is a plus

Knowledge and/or experience or certifications in Six Sigma or Green belt / black belt is a plus

I'm interested