General Description of Position:
The Lead Technician at Valley Veterinary Care will direct, plan, coordinate and perform a variety of duties concerned with animal health and client education in support of the Hospital Manager and DVM’s to assure quality care for our patients and promote greater efficiency by assuming technical and administrative work and managing details. This position will supervise a team of technicians, assistants, and volunteers.
JOB REQUIREMENTS/SKILLS/PHYSICAL DEMANDS:
Ability to demonstrate mastery of all routine technician skills such as:
- Client Communication/Education
- Animal Handling/Catheter Placement/Injections
- Assist Veterinarians/Exam Room Protocol
- Laboratory/Digital Radiography/Ultrasound/Laser Therapy Procedures
- Medication Preparation
- Surgical Assistance/Hospitalized Patient Care
- Safety Protocols and Cleaning Standards Ability to write routine reports and correspondence.
Ability to read and interpret documents such as patient charts, vaccine histories, medical labels, safety rules, operating and maintenance instructions, and procedure manuals. Ability to speak effectively before small groups of customers or employees of the hospital. Ability to graciously deal with client complaints and billing questions. Ability to successfully communicate with diverse personality types. Ability to quickly grasp and master technological advancements in computer performance/electronic methods of veterinary care and practice
Reports to: Hospital Manager
- Lead a team of 2-8 technicians in their performance of a variety of technical and client education duties that facilitate the work of the veterinarians.
- Oversee assistants, upstairs kennel attendants and volunteers.
- Exhibit a technical knowledge of medications/diets/products sold, especially nutritional products and demonstrate salesmanship abilities. Explain and educate clients on the products and answer questions concerning products.
- Answer calls relating to pet care as directed from the front office. Educate clients and technical staff regarding policies where required.
- Knowledge regarding related federal and state animal health laws and regulations including OSHA. Ensure that the hospital and its employees are in compliance with regulations. Inform the Hospital Manager of any regulatory issues.
- Oversee auditing of charts for completeness and accuracy of information. Refer charts to the Hospital Manager for questions concerning charges and to the appropriate veterinarian for questions concerning treatment. Liaise with office manager to ensure front office staff are building charts appropriately and completely.
- Develop and oversee completion of daily checklists and weekly maintenance logs.
- Monitor staff periodically throughout the day, encourage productivity, discourage behaviors that may be detrimental to the positive atmosphere of the work environment. Monitor compliance to job descriptions and “to do” lists. Ensure adherence to policies and procedures in accordance with handbook.
- Review Technician applications, screen applicants, check references and narrow the applicant choices before forwarding recommended applicants to Hospital Manager.
- Make recommendations to the Hospital Manager concerning personnel matters. Direct on-the-job training for new hires. Discuss disciplinary actions needed with the Hospital Manager and assist with follow through. Resolve informal employee complaints; provide a general explanation of the nature and basis for hospital personnel policies and procedures. Maintain effective employee-management communication.
- Create and maintain monthly schedule according to hospital needs. Maintain attendance records including all call- ins, late, early out, and absences (unexcused and excused). Make decisions regarding time off requests, balancing needs of hospital and employee. Communicate issues to the Hospital Manager.
- Plan, schedule, conduct Technician meetings and maintain meeting minutes.
- Act as a liaison between Hospital Manager and team members.
- Handle performance evaluations for all front office team members in conjunction with Hospital Manager to include introductory, annual and performance counseling as needs arise individually. Intervene/oversee personnel issues and assist with conflict resolution. Client Satisfaction
- Function as a contact person for clients concerning medical complaints or problems that the client may be experiencing with the hospital or a staff member. Make decisions regarding client complaints independently; however, know when to forward on to Hospital Managers.
- Monitor, evaluate, and respond to client communications.
- Manage and monitor controlled drug logs and inventory levels.
- Build friendly, professional relationships with vendor and sales representatives. Discuss new products with vendors and sales representatives and relay information to veterinarians and the Hospital Manager.
- Assist and fill in when vacant positions arise or when hospital flow warrants.
- Assist the Hospital Manager or Practice Owner with other duties as needed.
Small animal hospital, work in front and back of hospital, high level of client interaction,
exposure to x-rays and anesthetic gases with proper protective measures. Potential for exposure to zoonotic diseases and possible hazardous materials.
Continuing Education Requirements: None at this time
Exempt or Non-exempt Status: Non-exempt position