ECOMMERCE OPERATIONS SUPPORT SPECIALIST

ECOMMERCE OPERATIONS SUPPORT SPECIALIST

Boardriders | Byron Bay, NSW, AU

Posted a month ago

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Description

Requisition Number: 67047 City: Gold Coast & Byron Bay Department: EComm

ECOMMERCE OPERATIONS SUPPORT SPECIALIST


BENEFITS AND REWARDS
This is a business like no other. We live and breathe the lifestyle that our brands represent, we wear the product to the office and work with like-minded people who are passionate about what they do. We work hard but also take time out as a team at our regular staff events, including the infamous annual staff surf day! We also provide: 

75% off Boardriders brands | Billabong, Quiksilver, Roxy, RVCA, DC and more!
Flexible working arrangements (mix of Office/WFH)
Fun, supportive, and collaborative team and working environment
Training and development programs designed to accelerate your growth at every level of the business
A unique and iconic modern office in Burleigh Heads with on-site café, free parking and gym sessions. 

This is a Permanent Full-time position commencing September 2022. You’ll support across Monday – Friday, 8:30am – 5pm.

ABOUT THE ROLE

As Ecommerce Operations Support Specialist, you will partner with the warehouse staff, customer service, the Ecommerce team, IT and the Director of Digital operations to support eCommerce operations across all ANZ and SEA Boardriders brands. This role is focused heavily on data and reporting. We expect you will be comfortable with Excel (in other words, you live and breathe Excel!)

Some of your responsibilities will include:

Daily reporting and monitoring of all operations related across the multiple Boardriders systems and processes.
Report on and monitor SLA’s on a daily, weekly and monthly basis,
Develop, maintain, and publish regular analytical reports, related orders, operational KPI’s and customer experience outcomes.
Monitor processes related to systems processing, DTC distribution and customer service program.
Identify systems disruptions through monitoring aging orders and auditing order flows
Review marketplace platforms daily to ensure all order communication is properly synced.
Support the Ecommerce Director of Operations with projects and initiatives that drive operational efficiencies and/or an enhanced customer experience and other tasks as needed.
Communicate with warehouse staff, customer service, the Ecommerce Team, and IT on a regular basis and as required to ensure timely resolution of site experience and customer/order issues.
Collaborate with the Customer Experience team to identify and address operational issues communicated by our customers.
Report and monitor authorization and fraud KPIs and manage communication for chargebacks to a 3rd party fraud screening provider.

WHO WE ARE LOOKING FOR?

To be successful in this role, you’ll have:

Experience in operations and order/fulfillment management
Experience with systems: OMS, WMS, ERP, and Business Intelligence
Comfortable user of the Microsoft Suite (Word, Excel, Teams and Google Sheets)
Excellent written and verbal communication skill
Self-Motivated with problem-solving skills
Strong attention to detail and an ability to meet deadlines (time management and organisational skills are key!)
Enjoy working within a team but enjoy working autonomously too

ABOUT US
Boardriders awakens the spirit of freedom and adventure by connecting boardriders around the world. We are the world’s leading action sports and lifestyle company with a global portfolio of brands. We’re a team of 7,500 like-minded souls protecting what we love. The smell of the ocean. The sounds of the city you know so well. The perfect slope. The perfect wave. The perfect game. Ultimate freedom.
We lead with integrity and passion, we build an inclusive community, we protect our playgrounds and we play to win. We are Quiksilver, Billabong, Roxy, RVCA, DC Shoes, Element, VonZipper, Amazon, Kustom. We are  BOARDRIDERS .


Make your move and apply today!