Customer Service Officer

Customer Service Officer

Holcim | Hawthorn, VIC, AU

Posted a month ago

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About this role

Holcim Australia- world's largest construction company driven by sustainable solutions

Customer Service Officer

Permanent, full time
Hawthorn, VIC
Reporting to CSC Team Leader

What's in it for you

13.5% superannuation
A range of employee discounts
Access to health and wellbeing initiatives
Learning and Development programs
Recognition and service awards

About the role

The successful applicant will provide administration support within the Customer Service Centre including the correct allocation of purchase orders to command orders for volume builders, ensuring any variations to quantity or mix are confirmed with client.

You will be dealing with a wide range of people from labourers to project managers, this fast-paced role combines inbound enquiries and outbound order confirmations.

Key responsibilities:

Handle customer enquiries promptly and courteously and advise them of any delays
Maintain regular and effective communication with both sales and production staff
Escalate any customer issues that you are unable to resolve to the appropriate department/manager
Processing customer feedback through the internal database of QSI or CRM as required
Liaise with despatchers as necessary to effectively reduce costs whilst maintaining optimum service levels to customers
Ensure full knowledge and compliance with the Allocation Procedure Manual
Consistently improve on processes
Duties may be varied from time to time consistent with the employee's training and skills and such varied duties are to be performed to standards that will be specified as required
Liaising with the Operation and Scheduling teams to ensure our customer's requirements are understood and met in a timely manner
Be the main point of contact for customers and employees by providing administrative support for purchase orders and cash sales orders
Main duties include preparing and sending reports on daily basis, processing and balancing credit card payments and assisting the CSC with clerical support

Skills and experience required:

Previous experience in a customer service similar role
Available to work shifts starting between 5:30am and 8am and finishing from 3:30pm to 6pm
Availability to work every second Saturday a month, paid at overtime rates
Strong written and verbal skills with the ability to communicate openly and effectively with customers and stakeholders at all levels
Excellent problem-solving skills
High level proficiency in Google & MS Office

A bit about us

Holcim is a global leader in the construction industry and has been operating for over 100 years, who now employ over 3,700 people across 400 sites in Australia.

Holcim builds progress for people and the planet. As a global leader in innovative and sustainable building solutions, we are enabling greener cities, smarter infrastructure and improving living standards around the world. With sustainability at the core of its strategy Holcim is becoming a net zero company, with its people and communities at the heart of its success.

If this role is of interest to you, then apply now to find out more!