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Relationship Manager

Req Manager: Small Business Servicess - Cape Town Metro & InlandLocationCape Town Metro & InlandCareer StreamRelationship ManagementLeadership PipelineManage Self: ProfessionalFAIS AffectedFAIS Affected - YesJob PurposeTo deliver banking solutions to clients by understanding their business and needs through relationship management to achieve Nedbanks strategy to be the most admired bank.Job ResponsibilitiesDeliver banking solutions that meet client needs through understanding of client's business and needs through relationship management.Demonstrate an understanding of risk parameters by managing client relationships according to credit principlesImprove results by tracking and analysing financial reports against agreed measures.Understand clients business and needs through proactive client relationship management according to portfolio mandate.Build relationships with internal stakeholders through communication and networking as determined by client needs.Collaborate with third parties by engaging with them as guided by requirements of solutions delivered to clients.Complete tasks through planning and reviewing against set targets.Manage resources (time, processes and support teams) to optimize value against client expectations.Comply with risk standards,policies and procedures through training and development as required by group complianceframeworkResearch and analyse information by using problem solving techniques to propose solutions for work challenges.Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.Identify training courses and career progression for self through input and feedback from management.Ensure all personal development plan activities are completed within specified timeframe.Share knowledge and industry trends with team and stakeholders during formal and informal interaction.Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.Minimum Experience Level2-3 years in a relationship management or banking environmentPreferred QualificationDegree in Business or Finance (e.g. BSc Economics, B Comm, Certified Associate of the Institute of Bankers, FAIS Accreditation Regulatory Examination Level 1.Essential Qualifications - NQF LevelMatric / Grade 12 / National Senior CertificateType of ExposureConducting root cause analysisWorking with a group to identify alternative solutions to work situations.Analysing situations or data that requires an evaluation of multiple factorsInteracting with diverse peopleBuilding and maintaining effective relationships with diverse internal and external stakeholdersDeveloping ways to minimise risksAnalysing and interpreting qualitative and quantitative dataDrafting reportsInteracting with various levels of managementManaging conflict situationsManaging multiple projectsInfluencing stakeholders to obtain buy-in for concepts and ideas.Answering customer questionsSharing information in different ways to increase stakeholders understandingCommunicating complex information orallyCommunicating complex written informationBrainstorming ways of improving a product or situation.Challenging the status quo with a view to improving the environment or peoples understandingIdentifying trendsChecking accuracy of reports and recCommunicating standards to othersConducting gap analysisConducting a needs analysisComparing two or more sets of informationCoordinating and securing buy-in from stakeholdersPreparing and delivering presentationsWriting business proposalsProviding professional advice/opinionUsing different approaches in new work situationsTechnical / Professional KnowledgeBanking knowledgeBanking proceduresBusiness AcumenBusiness principlesBusiness writingCommunication StrategiesData analysisGovernance, Risk and ControlsMicrosoft OfficeNedbank policies and proceduresNedbank vision and strategyPrinciples of financial managementPrinciples of project managementRelevant regulatory knowledgeRelevant software and systems knowledgeDecision-making processNedbank cultureCluster Specific Operational KnowledgeBehavioural CompetenciesCommunicationEnergyBuilding Trusting RelationshipsManaging WorkSales DispositionSustaining Customer SatisfactionEE StatementPreference will be given to candidates from the underrepresented groupsPlease contact the Nedbank Recruiting Team at ---------------------------------------------------------------------------------------Please contact the Nedbank Recruiting Team at
Cape Town, WC, ZA