Sales Manager (Informal Trade Environment) (Jb2070)

Sales Manager (Informal Trade Environment) (JB)Durban (Remote)R.00 a month CTCDuration: PermanentAn established company is looking for a Community Operations Manager to join their team. Their gig Technology platform uplifts communities, provides businesses access to informal markets and creates data assets. As the leaders in the gig economy, they help South African businesses become agile and relevant in an increasingly disruptive environment by connecting them with local communities.Minimum Requirements:MatricDrivers License and own vehicleAdvanced ExcelStrong Data and Analytical ModellingDesign thinking and innovationAbility to perform Market researchFamiliar with Agile Principles and structuresStrong Data understanding and management skillsRead and understand financial reportsDuties and Responsibilities:Operations:Create a sustainable jobber community within the Company ecosystem ensuring onboarding processes are conducted in a timeous and professional mannerManage, coach, and develop a team jobber community specialist to ensure quality and productivity targets are met through monitoring of KPIs and performance metricsLooking at the day-to-day tasks and coming up with processes on how to make operations more efficient, through new processes or product featuresFeeding back observations / giving recommendations across teams to improve the whole M4Jam experience for the jobbersKeeping an eye on overall performance of the team, and making sure all calls / texts/ emails coming in are dealt with accordinglyDelegating tasks to the team daily and answering any questions that may arise from your teamManage campaign activities and monitor progress relating to Jobbers to ensure we meet and or exceed expectation (timeline & data quality)Customer ServiceManage, coach, and develop a team, specifying and building tools to improve the speed and quality of support Analysing support workflows and making suggestions to improve efficiency and effectivenessWorking closely with the teams to understand and give input into product changes relating to the customer support departmentAssisting with the design and rollout of new support channels and service offeringsOversee schedules of team members according to customer demand and any service level agreementsOversee the developing and maintaining standard operating procedures for common situationPreparing performance reports by collecting and analysing data from the customer support functionsIdentifying and acting to remove obstacles to delivering consistently high levels of serviceTaking part in forecasting and budgeting for customer support and tracking the actual performance against budget Leading and supporting customer support teams through required changesWorking closely with senior management to help customer support deliver on their components of overall company goals and objectives.Competencies, skills & requirements:Strong leadership and management skillsLegitimate leadership principles: Give not takeGood communication and interpersonal skillsBoardroom etiquette and professionalismProactive as opposed to reactiveAbility to foresee problem, or a need and or identify an opportunitySelf-driven and a team playerAccepts constructive criticismSolutions orientatedHigh energy, hands-on, detailed orientatedCreative mind with analytical and problem-solving skillsDemonstrate flexibility and willingness to independently navigate areas of unfamiliarityProven ability to manage multiple projects concurrently under aggressive timelines in a dynamic fast paced environment while maintaining communication and attention to detailPositive and professional attitude
Durban, ZN, ZA