Funeral Parlour Supervisor Kimberley

Contact Person for this position:Taneea Strydom Estimated Salary: Market relatedAn exciting opportunity exists within a funeral parlour for a seasoned supervisor. The Supervisor will be responsible for process improvement, operating procedures and the effective management of the operational activities. The successful candidate will report to the Funeral Director.Responsibilities Include Create and execute a long-, short- and medium-term operational plan for the organisation.Compile reports on the organisations performance at the required intervals reflecting all relevant statistics.Implement innovative ways to improve current business practices and processes.Develop policy and procedure to mitigate risk all risksDevelop operations manualCreate an effective and successful team through open discussion, coaching and mentoring.Compile and manage a capital and operational budget for the organisationMinimise wasteful expenditureEnsure effective and efficient operational systems, processes and policies are in place to improve operational efficiencies.Control Debtors Action outstanding debtors according to the debtors age analysis and identify discrepancies in accordance with the credit policy.Investigate complaints and queries from clients and report to Funeral DirectorExpenditure and Asset Control Approve expenses in accordance with the company procedures and the Limits of authority (list of people who have the authority to approve), within budget.Check daily deposits vs. the Organisations Net receipt report/Daily cash ups.Open and close officeManage all the operational Funeral Processes and Procedures Manage removal of bodies as per company standards & procedures.Management the performing of Mortuary duties. Management of the arrangement and direction of funerals & cremations.Ensure that Vehicles are in Working Order & well maintained.Marketing of Products, Control the Marketing of Funeral Services and Clients Compare sales documents with the removal orders, mortuary book, control file and other orders for the complete debiting of services/cash expenses in accordance with the price list.Control of Company Image Identify aspects which could damage the organisations image.Be prepared to work over weekends burials are mostly done on SaturdaysManage staff that are on call 24/7 Qualification and Skills Requirements for This Position Post matric qualification in Commerce, Finance or Business AdministrationFuneral Industry: high level understanding Desired Skills Financial ManagementStrong Supervisory / Operations ManagementStakeholder ManagementMarketing and Sales Desired Qualification Level Diploma Experience And Knowledge Required for The Position Strong operations management backgroundProven record of financial management.Proven record of the development of policies and procedures.Strong verbal and written communication skills (presentation skills, report writing, etc.).Management of large teams.Proficient in MS Office suite, working knowledge of project management software and general computer competencies. Technical And Behavioural Competencies Required for The Position Strong EthicsMedium to High Emotional intelligenceFast LearnerHighly organised and good time management skills (prioritisation).Be able to work independently and function at different levels.Excellent customer service management skills and ability to communicate effectively with people from all walks of lifeExcellent follow up and follow through skills.Analytical and numeracy skills.Excellent planning and execution skills.Strong conflict management and problem-solving skills.Conducts self and business in ethical manner in line with business policies and governance principles.Be prepared to work under pressure.ADHERENCE TO LEGISLATION Ensure all staff adheres to Health and Safety legislation and policies and procedures.License/Certification: Drivers license and Vehicle (Preferred)Excellent communication (both written and verbal) management, interpersonal and leadership skills.Language: English; Afrikaans and fluent in at least one African Language preferably Setswana/ Pedi
Kimberley, NC, ZA