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Service Delivery Manager
Service Delivery Manager
Hybrid: Stellenbosch Office & Remote OR Johannesburg Office & Remote
Cyberlogic is a trusted Managed Solutions Provider focusing on optimising cloud infrastructure and cyber security. Our just cause is to enable digital transformation through delivering unquestionable value.
Our core capabilities are in IT leadership, security, and cloud. We have over 27 years of experience in infrastructure and support services, adhere to ITIL best practices and hold a breadth of knowledge across various technologies and industries.
We believe our people are essential to our continued success and support career growth through our Go4Growth model which is aimed at encouraging our people to continuously contribute, learn, evolve, and succeed.
We challenge ourselves to be more AWESOME
We are driven to KEEP learning and EVOLVING
We look beyond symptoms to identify and RESOLVE ROOT CAUSES
We hold each other accountable through CANDID and constructive FEEDBACK
We respect and care for each other and know we will only SUCCEED if we work AS A TEAM
We CARE deeply ABOUT the success of CYBERLOGIC
We FINISH WHAT WE START
We always GIVE OUR BEST even if it means putting in the hard yards
We KEEP THINGS SIMPLE
PURPOSE OF POSITION:
Service Delivery Manager is responsible for ensuring that his/her customers receive the highest level of service excellence from our Operations team. The Service Delivery Manager is pivotal in promoting a progressive, results driven and positive environment.
Implement the service strategy within area of control.
Implement and uphold established processes, policies, and procedures within area of control.
Ensure service is delivered to a high standard.
Serve as an escalation point for all matters relating to service delivery to the customer via operations
Proactively consult with key stakeholders to ensure early identification and mitigation of business risk.
Compile and deliver reports to relevant stakeholders.
Continuous Service Improvement:
Identify opportunities for automation and procedural streamlining that can contribute to the scalability of the Operations Team.
Responsible for management of team including interviewing, training, and performance management.
Promote a progressive, results driven, positive environment within which our employees can thrive.
Provide regular, constructive, and consistent performance feedback to team
Provides the team with shop-floor goal coaching
Drives own personal, technical and career development
Conducts themselves professionally always.
Relevant Tertiary Qualification (Preferred)
3-5 years working in a leadership role in an IT Service organization.
ITIL V3 Foundation certification
You will be required to travel to clients. Own vehicle and a valid driver's license are required.
Should you work from home, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like' environment at your home location to deliver your best in terms of performance and productivity