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Client Service Controller

Other Clearing and Forwarding Cape Town client service controller Clear All Filters Similar Jobs1 Other Clearing and Forwarding jobs in Cape Town on Job MailNo more jobs available matching your search.We have an opportunity for an Client Service Controller to join our team in Philippi on a full time basis.REQUIREMENTSGrade 12Diploma in Supply Chain Management, Finance & AccountingBCom Degree will be an advantage3-5 years experience in any Services environment; retail or manufacturing industry is desirableExperience in the Retail and/or Supply Chain environment is a requirementAny analytical background will be an added advantageMust have a valid drivers license and own vehicleExcellent communication skills - written and verbalClient services orientationHigh level of attention to detail and orientation to adhere to proceduresEffective conflict handling and resolutionEffective planning and time managementJob DescriptionGeneral administration and customer account processing and reconciliations (query resolution process)Processing and matching of customer transfer notesReconciliation of accounts and controlling of equipmentConducting Daily/Weekly/Monthly/Quarterly stock countsConducting Online Visits/Scheduled calls and providing feedback to the relevant clients and staff (if applicable)Investigation and resolving incorrect equipment balancesInvestigate and resolve queries from the business & customersChase responses on Health Check queries (if applicable)Daily/Weekly/Monthly Reporting Customer & Internal ReportingLogging of necessary activities and Service RequestsLogging Collection / Return orders when neededLog necessary escalations to the businessMaintaining a strong relationship with the customer through query resolution and proactive identification of potential issuesAttend management meetings if requiredCompiling and Presenting Key Performance Indicator reporting for customer & ManagerReconciliation of accounts and controlling of equipmentInvestigate and resolve queries from the business & customersDaily/Weekly/Monthly Reporting Customer & Internal ReportingLog necessary escalations to the business
Cape Town, WC, ZA