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Field Application Scientist/ Field Service Engineer (Hybrid)
When youre part of Thermo Fisher Scientific, youll do challenging work, and be part of a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $20 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world. The role of an application and service hybrid involves providing scientific expertise, Installation, service, applications support and training to customers through a variety of interfaces including in-person, remote and augmented reality. Combining customer relation, training and support, this function is well suited if you enjoy working with customers of diverse scientific backgrounds. In this position you will act as a trusted advisor to our customers, thereby increasing customer satisfaction and loyalty contributing to the overall success of our business. Key responsibilities:Provide independent in-house and on-site scientific application support and trainingPerform instrument installations, maintenance and repairs as required.Provide technical and applications assistance in response to customer inquiries often requiring innovative solutions through critical thinking.Support sales in the achievement of the regional sales target by delivering product line specific pre- and post-sales related customer support activities such as product demonstrations, seminar talks and training. Experience/Qualifications/Qualities:Knowledge and skills acquired through completion of a minimum Phd in Molecular biology or closely related field with similar skillset.Experience in the field of Real-time PCR, Sanger sequencing and Ion Torrent sequencingExperience on the Genexus integrated sequencer and Purification system essential.Strong general scientific knowledge and experience.Experience in presenting technical materials in written and verbal form is essential.Proven ability to troubleshoot technical problems.Strong data analysis/data manipulation skills.Customer facing experience beneficial.Good commercial insight and attitude.Very strong communications skills. Capable of interacting with a diverse population of internal and external contacts.Willingness to travel up to 75% of the time in South Africa and Africa.Drivers license About usAs the world leader in serving science, our work is more than something that fills our days. When youre part of Thermo Fisher Scientific, youll do challenging work, and be part of a team that values performance, quality and innovation. With revenues of $24 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.Each one of our 70, extraordinary minds has a unique story to tell. Its not just a career, its a chance to realize your best professionally and personally.Join us and contribute to our missionenabling our customers to make the world healthier, cleaner and safer.