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Sales Floor Team Leader (Media and Printing)

Our client in the Media and Printing Industry is looking to hire a Sales Floor Team Leader.

Duties and Responsibilities

· Lead by example always 

· One of your most important responsibilities will ensure your sales team achieves the sales targets set by management.

· Create a happy motivated environment that promotes open communication and healthy competitiveness. 

· Provide reports as requested 

· Ensure strong communication and feedback opportunities

· Provide coaching to increase capability of the Sales Consultants 

· Handling client enquiries 

· Promote and motivate staff to Up sell and use Add-on with every client

· Effective time managing of yourself and team members

· Manage the team to ensure a high level of work ethics and professionalism are displayed 

· Assist team with their development and day to day requirements 

· Monitor that all staff are adhering to company policies

· Report any disciplinary issues

· Ensure that every order is correctly taken in and that the correct information is given to customer and production.

· Communicate all relevant information to your staff for example but not limited to promotions running, out of stock items, product changes or price changes.

· Identifying challenges and suggest possible solutions. 

· Make sure your staff knows their shift schedule and take breaks in a co-ordinated manner and adheres to it.

· Ensuring that the displays and counter areas are up to standard

Client Services

· Achieve a level of impeccable client service and make sure all your staff meets this goal.

· Ensure all staff has an acceptable level of product knowledge so they can advise clients correctly.

· Improve and suggest changes to ensure Client Satisfaction every single time.

· Manage queues and allocate clients to correct most fitting department.

· Ensure every client is acknowledges even if the staff is still busy with another client and won’t be able to assist immediately.

· Always be professional, friendly, and patient toward clients

· Ensure your staff communicates correct lead times and other relevant information.

Opening & Closing of Shop

· Keep to the Lock up schedule!

· When closing the shop ensure all doors are locked & the alarm is on.

· Two people need to be present when the shop is being locked.

Cash Management

· Keep to the Cash handling protocol at times.

· Ensure the floats are issued in the morning and locked up at end of day.

· The keys to the safe are not to be left on the premises.

ATripleA Recruitment and Temps

#atriplea #recruitment #vacancy # Sales# Floor# Team# Leader
Pretoria, GT, ZA