Level 3 Microsoft UC Support Specialist - Cyberjaya

We deliver IT without drama, enabling businesses to work wherever, whenever - always maintaining compliance. Our team of over 500 experts stop IT from ever becoming a problem, leaving our customers free to get back to what they do best. 

Microsoft UC Support Specialist Level 3 required for one of the fastest-growing MSPs in Cyberjaya / Malaysia

Salary & Allowances – Competitive salary, plus benefits

Location: Cyberjaya, Malaysia

Nasstar is a managed service specialist. We deliver an integrated suite of services from cloud computing to networking and communication solutions to provide businesses with greater flexibility and efficiencies.

Nasstar  is the business and technology partner that delivers IT without drama.  

We stop IT from ever becoming a problem. We manage and protect your systems. We support your employees and help service your customers. And we identify opportunities to help migrate your applications and infrastructure into multi-cloud environments, keeping your costs down and your productivity up.  

And we do it without you even noticing us. Leaving you free to get back to what you do best – driving business value. 

With Nasstar, your IT just works. 

Details of our businesses and our outstanding achievements so far can be found on our websites:- 


About the Role:

The Microsoft UC Support Specialist will have a specialisation in UC/Skype for Business/Teams customer solution support and troubleshooting at the 4th Line level. Responsible for achieving and maintaining system availability and performance SLAs, they will also provide subject-matter expertise and mentoring to the wider team.

You will also be expected to act as a line of escalation for highly complex technical problems both in and out of hours. Working alongside Consultants and Support Specialists, the role will fulfil customer delivery to the highest standard.

The role requires to work on rotational shift (Especially APAC and NA) and rotational weekends (On-call)

Main Responsibilities:

The successful candidate will be primarily responsible for the following:
Responding to escalated incidents
Actively monitor systems; investigate and resolve issues
Perform best practice management and configuration of systems and services using appropriate tools, techniques, and process
Conduct annual High Availability and Disaster Recovery testing for resilient customer environments
Project delivery support
What we’d like from you:
3+ years experience in Skype for Business infrastructure support and Microsoft Teams management.
4+ years’ experience of Microsoft Windows Server, Active Directory and supporting services.
3+ years’ experience administration and maintenance of Session Border Controllers such as Acme Packets, Ribbon/Sonus & AudioCodes.
3+ years’ experience in Microsoft Teams infrastructure support and management.
3+ years experience with PowerShell administration and scripting.
3+ years experience in Microsoft Exchange and SQL Server administration and maintenance.
Experience of Skype for Business hybrid and resource forest deployments, O365, MIM/FIM and 3rd party products such as Verba Call Recording, Anywhere365 & SphereShield preferable.
Microsoft 365 certifications in Teams and other related areas would be preferred.
Bachelor’s Degree in Information Technology, Computer Science, or in a related field of study
If you think you have what it takes to become part of Team Modality, then don’t hesitate to apply now!

What you can expect from us in return

At Nasstar, we think it’s important to look after our employees. In addition to a competitive salary, supportive teams and real chance to progress your career, we offer a range of benefits which include:
Holiday: 20 days’ holiday, plus bank holidays
Medical Insurance Enrolment: Will take place after probation is passed
Top tech: We don’t just keep our services and solutions for our customers. That means best-of-breed software and hardware for all our staff
Shift, Travel & Parking Allowance: RM 950 allowance per month
Overtime: All staff are eligible for overtime (if required)
Training: Comprehensive induction and training plan to ensure you have all of the necessary skills to be successful
Office Location & Environment: Working in a modern new office with good facilities in the immediate location
Why choose a career with  Nasstar?  

Nasstar recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the company, an excellent Apprenticeship Scheme, and various training and development programmes available, at Nasstar the opportunities for growth are endless. 

A note for agencies  

Nasstar have a world-class, in-house Recruitment Team who work hard to successfully find the very best candidates. Therefore, unfortunately, we cannot accept any agency submissions for any of our roles. 

Cyberjaya, 10, MY