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Senior Chat Product Owner - Chatbot & Agent Messaging

Join our community.

As a Senior Chat Product Owner you'll own, articulate and oversee the delivery of a clear chat product vision and roadmap that can be continuously delivered in an Agile fashion and adds value to Santander, its customers and users.

The difference you'll make.

  • Managing the product backlog, prioritise according to business value and lead agile delivery squads to translate backlog items into customer journeys

  • Using market analysis and data insights to identify growth and development opportunities from a bot and agent messaging perspective

  • Understanding the fundamental technologies driving the competitive landscape and have a vision on how to leverage in-house and licensed technology to accelerate time to market

  • Developing metrics, systems, and processes continuously to measure the effectiveness of the experiences we're delivering, and be able to identify opportunities for further

  • Supporting any new Artificial Intelligence projects within the bank, offering expertise and guidance to help set up new AI projects.

  • Contributing to the wider Product Owner community and help in the development and mentoring of peers.

What you'll bring.

  • Extensive Product Owner experience

  • Proven experience of managing Chatbot, Voicebot or Conversational commerce solution(s)

It would also be nice for you to have.

  • Good understanding of Artificial Intelligence, machine learning or natural language processing

  • A strong understanding of how Chatbot & Agent messaging links with Voice, to provide customers a true omnichannel experience

  • Financial services experience

  • Previous experience of line management

What else you need to know.

We will be conducting all interviews via telephone or videoconference where possible.

The role entails a hybrid working model. Milton Keynes or London are preferred office locations, however applications from all locations will be considered.

How we'll reward you.

As well as a competitive salary, you'll enjoy a benefits package that you can tailor to your needs.

  • A £500 annual cash allowance to spend on our great range of benefits.

  • Eligible for a discretionary performance-related annual bonus

  • Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us

  • 30 days' holiday plus bank holidays, which increases to 31 days after 5yrs service, with the option to purchase up to 5 contractual days per year

  • £6,000 car allowance per year

  • Company funded individual private medical insurance

  • Voluntary healthcare benefits at discounted rates such as private medical insurance for your family, dental insurance, healthcare cash plan and health assessments

  • Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover

  • Share in Santander's success by investing in our share plans

#ThePlaceToBeYourself - Everyday Inclusion at Santander

We are committed to making sure all our colleagues feel they belong and are supported to succeed. Our customers come from a wide range of backgrounds, and so do our people, so we welcome applications from across society.

A bit more about Santander

At Santander we're driven by our purpose - to help people and businesses prosper. This means we help customers to create change for themselves and those around them, and we champion businesses to grow sustainably. We do this by always living our values of Simple, Personal and Fair.

At Santander, we each take personal responsibility for managing risk by embracing the I AM Risk framework - to Identify, Assess, Manage and Report risks, and to continuously build a deeper understanding of the risks we face. It is an important part of our culture at Santander and we will provide you with knowledge to help you manage risks in your role.

What to do next:-

If this sounds like a role you're interested in, then please apply.

If there's anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it's a copy of our application form in another format or additional assistance, we're available through telephone, email, or face to face. You can contact us at or call 0870 414 9080.

Why not join our talent community where we'll keep you updated with all the latest news and job information? Simply register your details on our careers site, 'Join our Talent Community'.

Buckinghamshire, England, UK