Learning & Development Trainer (Insurance)

DXC TECHNOLOGY AND THE LONDON MARKET Delivering eXcellence for our Customers and Colleagues The London Market Business (known as XIS and XCS) is a joint venture between DXC Technology, the International Underwriters Association (IUA) and Lloyds of London, operating in the London Market. The London Market is a complex ecosystem of Brokers, Managing Agents, Syndicates, Companies and Experts, all of which use shared services to underwrite premiums and pay claims. With unrivalled knowledge of mission-critical operations, the London Market Business has over 450 employees helping insurers compete in a changing, more consumer-centric market. Our core business services involve performing checks on insurance documents, processing premium transactions and processing claims transactions.


We are looking for an enthusiastic, self-motivated, and experienced learning and development trainer to deliver training internally and externally. An understanding of the insurance sector would be an advantage.


Working within the Insurance team, you will work alongside the training lead to plan, prioritize and develop new engaging and imaginative training programs and initiatives, ensuring that these programs and initiatives are consistent with the business overall strategies, objectives, and needs.

Responsibilities


  • Conducts training courses, both on-site and on-line, for the company's applications and systems to include lectures and hands-on sessions.
  • Works with applicable business unit/area to establish specifications of course, prerequisite skills and knowledge for trainees. Ensures that training courses address all levels of employee. Assists in the design and development of technical training programs and curriculums, both on-site and on-line, for employees on various software and/or hardware applications and systems.
  • Researches and assists in writing technical and user manuals to support training. Works with engineering, technical support, and/or applicable area to ensure that material is accurate and reflects current product features.
  • Gathers, reviews and analyzes course evaluations to determine effectiveness of training sessions. Prepares recommendations and reports to senior level personnel and/or management. Implements approved revisions to course materials as necessary to improve training effectiveness.
  • Reviews, as requested, external training programs to determine feasibility of purchase as requested. Makes recommendations to management as appropriate.
  • Remains informed of and maintains proficiency with applicable company products.
  • Works with senior level personnel and business units/technical areas to conduct needs assessments to ensure training needs are met.

About you

  • Communication skills to write training manuals and procedures
  • Presentation skills to train and educate employees on technical material and applications
  • Interpersonal skills for interacting with all levels of employees
  • Comprehension skills for understanding products and applying knowledge to presentation
  • Personal computer and business solutions software skills
  • Analytical skills
  • Organization and time management skills
  • Ability to prioritize and meet deadlines
  • Ability to maintain high level of confidentiality regarding employee information
  • Ability to work independently and as part of a team
  • Ability and desire to actively pursue learning opportunities in the technical/engineering and training fields
  • Ability to understand and apply federal, state and local changes to and/or new regulations/laws pertaining to human resources
  • Willingness to travel


Qualifications


  • Bachelor's degree or equivalent combination of education and experience
  • Bachelor's degree in business administration, computer science, engineering or related field preferred
  • Six or more years of technical training experience
  • Experience working with company software, systems, applications and network products
  • Experience working with communications practices, principles and procedures for both on-site and on-line presentations


Investment In Training and Development We offer a comprehensive range of training and career development opportunities, a structured induction programme, tailored job training as well as mentoring and support for relevant sponsored professional qualifications. Were developing an environment where people can grow and harness their careers and skills to be the best that they can be to focus on the long term. Our Culture Here at DXC we support with care and compassion. We are constantly evolving our initiatives around equality, diversity, and inclusion to ensure that everyone feels equally involved and supported in the workplace no matter of who they are or what they do. We are proud of the culture we are creating to ensure that our commitment is ongoing and have a diverse mix of employees working within an inclusive environment and culture to create a high performing workforce led by talented leaders. We aspire to be recognised for our innovative and modern thinking approach.


Employee Benefits As part of our competitive remuneration package, flexible benefits are available. There is an option to flex up and down on specific benefits, for example buy or sell annual leave, Private Medical Benefit, Dental and Travel Insurance. You will also have access to Perks at Work, a discount store to purchase gift cards at reduced rates and get discounts on holidays, restaurants, activities, groceries and more.

Company
Entserv
Posted
07/25/2022
Location
UK, UK, UK