Relationship Executive (On-Site)
IELTSMaterial.com is a CollegeDekho group company.
IELTSMaterial.com is one of the largest IELTS test prep platforms globally empowering over 1M users monthly to train for the exam and fulfill their dreams of going abroad for their study abroad education or immigration via IELTSMaterial Global Immigration Services. : https://ieltsmaterial.com
GetMyUni is one of India’s largest college decision-making platforms in India, disrupting the college admissions space. We serve over 50M+ users annually. For more visit: www.getmyuni.com
IELTSMaterial and GetMyUni are a part of the CollegeDekho Group, which is one of India’s leading Higher Education Ed Tech companies which has raised ~$50M USD from investors like Winter Capital, ETS Strategic Capital, Calega, Man Capital and ADQ.
Be accountable for the entire Relationship executive of a growing business
Student/Teacher Representative who is genuinely excited and confident to Understand and help Student /teacher needs and develop plans to address them in a new-to-the-world online platform.
Needs to manage class rescheduling requests and handle Database and coordinate with Tech team to execute this in backend to manage ongoing classes.
Resolve customer complaints quickly and effectively
Forward up-selling and cross-selling opportunities to the sales team
Promote high-quality sales, supply and customer service processes
Aim to preserve customers and renew contracts
Approach potential customers to establish relationships
Gain solid knowledge of competitors
Make daily trackers for student/teacher operations team as well as manage daily inbound/outbound email flow
The Relationship Manager will be required to communicate with customers via phone and email.
Maintain Documentation and Communicate the same to Stakeholders by recording customer queries and details
Contributes to team effort by accomplishing related results as needed.
To succeed in this role, you should be an excellent communicator, able to work with sales and marketing teams and build rapport with customers.
We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills.
He/She should be patient and empathetic
Knowledge of customer relationship management (CRM) practices
Experience in sales or customer service is preferred
Aptitude for fostering positive relationships
Teamwork and leadership skills
6 days a week and work timings would be (9:30 am to 7 pm)
Experience- 6 months to 2 yrs
Work from the office