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Branch Manager

Job Description:
. Profitability Management - Maintaining & optimizing profitability for the branch
. Target setting & management - Monitoring branch targets in numbers & volumes
. Portfolio quality management - through superior underwriting, working closely with collections
. Cost management - managing all branch operating costs including cost of acquisition, operations etc.
. People management - Motivating team, handling HR & administration function of the branch
. Customer experience management - Ensuring superior customer experience and handling customer service in terms of collections, pre closures & service issues
. Achieve contributed value targets set for the branch
. Ensure sales volumes for multiple products, sourcing quality & underwriting diligence to meet sales targets while controlling delinquencies and frauds
. Provide superior customer experience
. Manage TAT's on credit & processing
. Minimize pre & post disbursal discrepancies
Monitoring Performance
. Monitoring Branch performance in terms of key drivers i.e.
Contributed Value….Volumes / Profitability / Expenses / Losses
Employee Retention
Employee Productivity
Customer experience
. Monitor individual performance of each employee, continuously work to maximize productivity
People Management
. Motivate and develop branch team
. Drive branch team to excel.
. Manage and mentor the team and keep attrition of branch staff low
. Conduct regular meeting with branch staff
. Provide open and honest feedback and ask for feedback.
Roles and Responsibilities:
. Ability to plan & execute
. Strong inter-personal skills and leadership ability.
. Ability to create professional work culture that encourages enthusiasm and team spirit . Understanding of credit risks & operational risks.
. Ability to manage and implement change by taking complete ownership
Hyderabad / Secunderabad, TG, IN