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Manager, Engagement Delivery

Job Category
Customer Success GroupJob Details is the global leader in customer relationship management (CRM) software. We pioneered the shift to cloud computing, and today we're delivering the next generation of social, mobile and cloud technologies that help companies revolutionize the way they sell, service, market and innovate-and become customer companies. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes and one of Fortune's 100 Best Companies to Work For. Our 'more human, less corporate' culture is built around doing work that matters, winning as a team and celebrating success. Join the #FutureForce team as an intern or a new college grad and get on the path to your #dreamjob.Job Details
In this role, you will be responsible for incubating the Salesforce Services Hub. You will be responsible for setting-up people and business processes, and identifying key metrics to drive the adoption and success of the Services Hub. This is an exciting opportunity to be part of a new team, drive the organisation model and to make an outd impact.
We are looking for a candidate with exposure to the Salesforce platform, and with significant experience in leading offshore teams. Good communication and reporting skills are essential.Responsibilities
Lead a technical team and be responsible for customer and team engagement

Maintain billable utilisation targets for your team

Technical enablement of team members on the latest Salesforce products and processes

Collaborate with client stakeholders to define requirements, deliverables, set and manage expectations. Identify risks early and communicating them to stakeholders

Manage the delivery of custom development, integrations, and data migration elements of a Salesforce implementation

Liaise with Salesforce product teams to support client implementations

Working remotely, while collaborating with global teams for delivery across geographies. We may need you to be flexible with your work hours
8 to 14 years total experience, with a minimum of 3+ years experience leading teams

Should have managed projects (Salesforce/ Siebel/ AWS) for at least 3 years.

Prior experience in people management/ leading teams in a global delivery or shared service centre

Experience in setting up the tools and processes required to operate a global delivery centre

Good problem solving skills, with an ability to analyse data and present at an executive level

Demonstrated experience working with global teams and customers in multiple geographies

Ability to understand a project and deep dive to debug issues

Understanding of the Salesforce product suite, including Sales, Service, Community, Marketing, and Community Clouds is preferred

Excellent people management skills

To be able to define a strategy to meet a business objective and then execute against that strategy from an operations point of view
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Hyderabad / Secunderabad, TG, IN