Technical Program Manager III
Job Description :
Do you remember your best Customer Service experience Want to help create an even better experience for customers Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. The Contact Handling Experience (CHEX) team build systems to support front line associates to delight customers.
The Contact Handling Experience Organization (CHEX) owns the front-end applications, core systems, and backend data aggregator layers that power Customer Service Associates (CSAs) experience worldwide. This team owns the architecture and implementation of the next-generation front-end stack, backend layer and the self-service development framework that enables teams across Amazon to build Customer Service Associate experiences.
Come and join us to build these path breaking products that would require you to reimagine the way technology is used.
This TPM will work with multiple engineering teams across organizations to define the technical roadmap, and with our stakeholders and others to define and orchestrate scope, work streams, timing, milestones, and communication plan. You will be responsible for influencing organization roadmap priorities, system owners, and technical direction.
Our Solutions involve the development of new products and services, and leverage existing products and services in new ways. It is rife with ambiguity, and we are looking for a leader who can embrace the challenge of solving complex technical problems that require consistent iteration and schedule refinement. You will facilitate the development of detailed project plans and timelines, ensure technical teams are delivering to the customer requirements, and drive leadership alignment and communication of our progress across teams.
The successful candidate will have strong Technical Program management skills, be highly collaborative, globally minded and have a high level of customer focus. You should be a motivated self-starter that works well with others in a dynamic, ambiguous environment. You should have excellent business, technical, and communication skills to be able to work across countries, dev teams, and with business owners to define and deliver large programs.
Basic Qualifications :
Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
. 7+ years of experience working directly with engineering teams
. 5+ years of technical program management experience
Preferred Qualifications :
. Bachelors Degree in Computer Science or related field
. Master's degree in engineering, science, mathematics or related field
. 8+ years professional experience in software development management/Technical Program Management/Product Management
. 8+ years experience in leading software delivery via a team following agile development processes
. Proven track record of leading the delivery of large-scale, high-quality systems
. Demonstrated track record of cultivating strong working relationships and driving collaboration across multiple technical and operations teams
. Ability to solve complex technical problems and design robust, scalable solutions
. Experience with AGILE or other program management methodologies
. Excellent verbal and written communication skills in both technical and non-technical discussions
. Proven leadership and teamwork skills
. Strong data analysis skills the ability to run data analysis and synthe data to make on-point business decisions