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Staff Services Engineer


Job Description Summary
Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results.
The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).Job Description
Roles and Responsibilities
Contribute to the implementation of MES solutions utilizing the Software Suite. Own technical deliverables during the entire lifecycle of the projects. Engage throughout the full lifecycle of assigned projects, participating in decisions on architecture, design, and functionality to keep programs on track in terms of budget, time, and customer expectations. Work closely with the client to understand their needs and develop strategies tailored to their organization through site assessments. Also make standard recommendations on workflow, application, interface, reports, testing and uploads to customers through the implementation process. Is responsible for go-live readiness and support as well as post-live checkups and will be required to work collaboratively with internal team members and clients to ensure customer satisfaction
Includes direct people management responsibility including staffing and performance development. Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy.
Has knowledge of best practices and how own area integrates with others is aware of the competition and the factors that differentiate them in the market
Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles. Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own teams to arrive at decisions.
Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explains information developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues.
Plan software development details by brainstorming with Architects, Data Scientists, Businesses & Product Managers
Identify the scope of the work, provide initial estimate and justify the estimate with facts
Leverage third-party, open-source components to accelerate product development ensuring 'proper-use' of respective components
Demonstrate the understanding of Agile software development lifecycle and able to distinguish the core inputs and outputs in each cycle.
Engage in technical discussions participate in technical designs and present technical ideas through white boarding
Required Qualifications
Bachelor's Degree in Software, or STEM Major (science, technology, engineering, math) from an accredited university or college.
Strong experience in industrial software services or product development functions.
Proven experience designing or implementing applications.
Ability and willingness to travel to customer sites.
Ability to work as part of a team and as an individual contributor.
Ability to lead and mentor others.
Demonstrated ability to proactively identify issues and independently develop solutions.
Proven ability to write clear, concise requirements, and design documents
Excellent communication skills, a team player, with ability to energize.
Good organizational and time management skills, strong business acumen in a technical environment
Strong spoken and written English language skills
Desired Characteristics
Min 4 years of working Exp on GE Proficy Plant Apps/Cimplicity , Historian
Software skills in software analysis, design, methodology, and architecture
Demonstrated ability to learn new software development practices, languages, and tools
Design and Development experience with Web Technologies such as such as Anuglar, HTML 5, Javascript, CSS and JQuery is an added advantage.
Excellent Knowledge with Windows, .NET, Java, SQL databases, Web Services and SOA technologies
Experience with data extraction and conversion.
Shares knowledge, power and credit, establishing trust, credibility, and goodwill.
Coordinates role responsibilities with that of others to achieve mutual goals.
Encourages groups to work together to efficiently resolve problems.
Posted
07/24/2022
Location
Hyderabad, UP, IN