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Sr Manager, Program Management, ADS Operations


Job Description :
Job summary
The Alexa AI organization provides services to help develop, test, and train the Machine Learning models. Come build the future of the machine learning with us.
As a Program Manager, you will be responsible for leading large strategic programs coming from Alexa AI/ ADS Leadership team. The programs will require you to work with culturally-diverse stakeholders & Product/Tech teams to develop the roadmap that will help us build this business. This is an opportunity to be part of a 'greenfield' effort and build truly innovative solutions in a space that is poised to grow exponentially over the next few years.
A day in the life
. Manage large programs linked with VP goals
. Work closely with operations, functions, engineering, design, data science, and product management teams in an agile environment to deliver products to customer.
. Understand Voice of business & customers to identify the opportunities that can make a significant impact on quality, compliance, cost or delivery metrics.
. Conduct deep dive & solution finding on identified issues/ opportunities
. Define creative, high-quality roadmaps based on team strategy and vision
. Proactively identify and resolve strategic issues to help the team meet strategic, financial, and technical goals
About the hiring group
The Program Management team at ADS works closely with Operations and key functions to lead the transformation goals for ADS. The team leads 3-4 business priorities at any given point of time. The team works closely with Data Analytics/ BI, Product and Tech teams to find the comprehensive solution for any business issue/ opportunities. The PM Lead requires problem solving & analytical skills besides program management skills to lead End to End. Excellent Change management & communication skills (including Document writing) are critical skills as we have to work and influence culturally diverse group of stakeholders during program lifecycle.
Key job responsibilities
. Facilitates the execution of ADS strategy through business transformation programs.
. Own End to End program results, collaborate with cross-functional teams to deliver the sustainable results.
. Leads initiatives to build quality thinking in all the process & Product design, work closely with Product Managers.
. Work with Tech Program managers, Product managers, SDMs to develop a sustainable solution.
. Coaches and trains project teams on Problem solving concepts and methodologies.
. Performs quantitative analysis of key process indicators to identify opportunities for process improvement.
. Identifies opportunities to automate processes and works with stakeholders to develop an automation pipeline.
. Audits completed projects to verify sustained impact and partners with Financial Controller to validate impact.
. Communicates across all levels on project and program progress.
. Manages and develops talent.
. Work with culturally diverse teams to deliver the program results.
A day in the life
A day in the life
. Manage large programs linked with VP goals
. Work closely with operations, functions, engineering, design, data science, and product management teams in an agile environment to deliver products to customer.
. Understand Voice of business & customers to identify the opportunities that can make a significant impact on quality, compliance, cost or delivery metrics.
. Conduct deep dive & solution finding on identified issues/ opportunities
. Define creative, high-quality roadmaps based on team strategy and vision
. Proactively identify and resolve strategic issues to help the team meet strategic, financial, and technical goals
About the team
The Program Management team at ADS works closely with Operations and key functions to lead the transformation goals for ADS. The team leads 3-4 business priorities at any given point of time. The team works closely with Data Analytics/ BI, Product and Tech teams to find the comprehensive solution for any business issue/ opportunities. The PM Lead requires problem solving & analytical skills besides program management skills to lead End to End. Excellent Change management & communication skills (including Document writing) are critical skills as we have to work and influence culturally diverse group of stakeholders during program lifecycle.
Basic Qualifications :
. Bachelor's degree in Science, Engineering or a related field
. 10+ years of program management Experience for delivering innovative business solutions driven by science and technology
. Demonstrated ability to successfully influence stakeholders without formal authority, leading cross functional teams across geographies and business units
. Professional experience in roles that required data analysis, program management, creative problem solving and cross-functional collaboration.
. Extensive experience using Voice of the Customer analysis to drive improvements through the application of Lean Six Sigma tools and concepts.
. Exceptional verbal and written communication skills.
. Experience in a Client/Customer facing role
. Ability to converse with technology teams to bridge the language gap between business and tech.
. Proven track record of delivering large scale, complex and cross functional projects and programs. . Experience communicating and presenting to senior leaders with exceptional ability to influence without authority.
. Remarkable ability to identify areas for process optimization, process redesign, and waste reduction and lead from identification to execution.
. Ability to deal with high level of ambiguity. Experience in leading people/teams without formal responsibility and building rapport with teams across all levels.
. RPA/Automation experience
. Analytical background - Hypothesis Testing, Regression Analysis.
Preferred Qualifications :
. Advanced degree (technical or MBA)
. Exemplary analytical, critical thinking and problem-solving skills
. Systems thinking
. Passion for creating maintainable, highly reliable and scalable systems
. Comfortable dealing with ambiguity
. Proven track record of making business decisions using data and insights
. Experience in collaborating effectively with various technology and data science teams
. Ability to prioritize multiple deliverables to meet customer and business needs
. Prior experience working with scrum or equivalent agile software development methodologies.
. Six Sigma Black Belt or Lean Certification
. Mastery of SQL, SharePoint, Excel, Power Point, Word and a statistical package (e.g. JMP or Minitab) . . Understanding of AI and ML applications and uses
. Experience with e-commerce processes or industry.
Company
Amazon
Posted
07/15/2022
Location
Hyderabad / Secunderabad, TG, IN