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Technical Support/Technical Helpdesk Support

Customer Support Engineer (Unified Communications)

Type: Permanent

Location: London (EC2A Area)- Mostly office based to begin with Hybrid working options longer term.

Exciting opportunity to join a growing telecommunications company based in London. The chosen candidate will work on a busy service desk providing external support the organisations customers on a range of Unified Communications and VNS Services.

You will be joining an established team who are specialists in their field and day to day will be customer facing and managing a range of Service Desk/Help Desk tickets and issues. Alongside this you will work closely with third party partners and also be involved in the training and development of newer staff members on their products.

This is a great opportunity for somebody looking to work in specialised support role and the organisation will consider people with some Unified Comms/VOIP experience or individuals with a customer service background looking to get into a more technical role.

They are also open to speaking with recent graduates/trainees etc who have limited commercial experience but are looking for their first technical support type role.

Key Skills/Experience

  • Strong planning, organisation and prioritisation skills.
  • Excellent customer facing/service skills.
  • A flexible 'can do' attitude.
  • Financial management and commercial acumen.
  • Excellent communication skills (both written and verbal).
  • Empathy and teamwork.
  • Problem analysis and solving.
  • Attention to detail and multi-tasking.
  • Robust and high stress tolerance/resilience.
  • Continual Service Improvement ethos.
  • Knowledge of routers and firewalls
  • Knowledge and experience of dealing with third parties for voice and data carrier services

Desirable Skills/Experience

  • Knowledge and experience working with ITSM tools such as Service Now
  • ITIL Foundation certification
  • Knowledge and experience investigating Unified-Comms solution faults (Mitel, Avaya, Unify, Nfon, Horizon & 8x8)

Customer Support/Customer Support Engineer/Unified Communications Support/Helpdesk Support/ First Line Support/1st Line Support/ Helpdesk Administrator/ Helpdesk Coordinator/Service Desk//Service Desk Analyst/Helpdesk Engineer/Helpdesk Technician/First Line Support Analyst/1st Line Support Analyst/VOIP/Unified Comms

Company
Anonymous
Posted
07/15/2022
Location
London, England, UK