Analyst - Impala Operations

Main Purpose:
Back office documentation coordination (cargo manifests, BL drafts, custom requirements, sales and purchase invoicing, Navitrans entries, IMO/Hazardous Cargo declarations)
Customer relationship management with both internal and external stakeholders
Handle container import/export/cross-trade transports.Knowledge Skills and Abilities, Key Responsibilities:
Knowledge: Container import/export/cross-trade shipments, in-depth understanding of international trade terms, knowledge of customs clearance formalities.
Network of shipping line contacts. Few local customers (preferred, not mandatory)
Good notions of international trade and warehousing-terminal activities.
Bachelor degree & MBA preferably in Logistics Management or similar qualification.
3-5 years of relevant experience in Freight Forwarding, Customer Service / Fluent in spoken and written English, other Indian / Foreign languages an advantage
Punctual, team player, process oriented, organized and methodical with work.
Open mentality: No 9 to 5 attitude.
Eager to learn
Able to work with MS Office 2010, and ability to operate our in-house software system after training.
Key Responsibilities
Primary - Handle files from A through Z:
Provide complete support on back-end functions to Freight Operators.
Co-ordination with carriers, warehouses, suppliers, customers and internal teams
Update shipment tracker data and send to customers on daily basis
Filing / record keeping of all shipment related documentation.
Complete system booking of costs and revenues.
Other support functions:
Arrange international container transports
Arrange customs clearance
Key Relationships and Department Overview:
External Relationships
Customers (Predominantly international traders specialized in non-ferrous metals)
Shipping lines / Agents
Customs brokers
Internal Relationships
Commercial Manager
Finance and treasury team
Department: Impala Logistics/Forwarding
Trafigura Global Services (TGS) is the fully owned subsidiary of Trafigura, a Global In-House Delivery Center, set-up for aggregating Middle and Back office functions critical to support our trading life cycle.
The entity has 600+ employees, adopts best in class technology and practices enabling operations across Europe, Africa , Middle East and Asia-Pacific.
mumbai, MH, IN