A Brief Summary of This Position:
This individual contributor position serves as the primary point of contact for the support and network administration of all computers related IT equipment and system software to include maintaining Valmont’s PC’s. The incumbent works closely with the Server Engineering team and is responsible for up to two hundred desktop clients and three to five network servers in India. The incumbent must be self-directed, technically competent and capable of working under severe time constraints, quick decision making, and extreme pressure with little or no direct supervision occasionally lead or train team members, performs as a technical advisor on complex situations and provides assistance. The incumbent must be able to handle problems and requests in a timely fashion while maintaining a high level of exceptional customer service and professionalism at all times. The incumbent will be required to provide rotational desktop after-hours support, back up AV Technician support, and other special projects and duties as assigned by the manager.
This position reports to the Assistant Manager – IT, India and has no direct or indirect reports
Travel up to 20% of the time as required to remote locations in support of company projects, directives, and initiatives including international travel
This position’s principal responsibilities include acquiring, configuring, installing, maintaining, troubleshooting, upgrading and repairing the servers and client computer systems, hardware, interfaces, and peripheral devices locally or remotely and video conferencing executive global support
The incumbent acquires and installs new software releases and system upgrades, evaluates and installs patches, resolves software related problems, and maintains data files and monitors system configuration to ensure data integrity
Evaluate, procure, configure, test, install, maintain, perform complex troubleshooting and repair of personal computers and related equipment, including MAC/PCs, laptops, video conferencing equipment and tablet computers. Proactive PC lifecycle management and contributes to establishing standards of purchasing, imaging, configuring, & installing software, maintaining, & disposing of computer equipment assets. Confer with staff, users, and management to recommend requirements for new systems or modifications. Ensure that new systems and programs are thoroughly tested and all changes documented prior to going into production, including recovery processes.
Primary after hours technical support contact for Desktop and Shop Critical Computer systems
This position is called upon to manage small-scale special projects. As a result, the incumbent must demonstrate good project management skills including: analyzing requirements, planning, execution of plan, tracking progress, and effectively communicating status & project expectation to the appropriate audience. The incumbent plans and schedules project timelines and milestones using the appropriate tools to track various system installations, develops and delivers progress reports, proposals, requirements documentation, and presentations. This position also develops, documents, and revises system design procedures, test procedures, and quality standards.
Important Details about the Role:
This position works closely with Network & Server Engineers to collaborate on network/server related matters, conduct tests, reviews, and documents system performance to ensure current business needs and potential future demands are met with the best technology solution available
The incumbent must possess the ability to research potential resolutions to complex issues regarding hardware and software support for the end user
Collaborate with System and Network Engineers to support installation of network hardware and software at all site locations to ensure that network security is properly executed, maintained, and tracked
Provide File/Print Server & DHCP Server support installing new printers, configuring DHCP reservations, updating printer drivers, monitoring server health and operation and escalating problems as necessary including basic troubleshooting for copiers, printers and fax machines for all of India sites
The incumbent is responsible for properly tracking and documenting all system problems, changes, and problem resolutions using the company trouble ticketing system. As the use of computers has become integral to our corporate success, any problems that arise must be handled in a timely fashion, which may be under severe time constraints and extreme pressure. Rapport and teamwork must be maintained with all members of Valmont’s IT staff. This position works in conjunction with other IT Shared Services groups Enterprise-wide to deploy and maintain end-user hardware and software.
Communicates needs and escalates issues, outages and incidents to Corporate IT Shared Services management as well as the appropriate executive management and\or facility manager
Provides email and wireless Internet configuration for iPhones, and Android mobile phones & other devices
Educates non-technical customers in the use of microcomputer-based products
Assists, trains, and directs desktop personnel engaged in special project work, problem solving, monitoring, installing hardware and software
Required Qualifications of Every Candidate (Education, Experience, Knowledge, Skills and Abilities):
Preferred Bachelors in relevant field; or Associates Degree with 3+ years of network administration or systems analyst experience or 5+ years of relevant experience
Three years of experience with Network Administration or Systems Analyst
Five years PC Support work experience in a corporate, retail, or manufacturing setting
Valid driver’s license
Experience with Windows Server Update Services technologies/applications
Thorough knowledge of Microsoft’s Active Directory user/computer administration
Basic knowledge of network components and TCP/IP protocol
Demonstrated ability to troubleshoot, identify and replace components on computers and peripheral equipment
Thorough knowledge of Windows desktop operating systems, including Windows 7, 8 & 10, Server 2008R2, 2012, 2016
Demonstrated ability to configure personal computers for network operations
Thorough working knowledge of Microsoft Office software (Outlook, Excel, Word, Access and PowerPoint)
Ability to lift and transport equipment weighing up to 50 pounds from a floor or table position using a proper lifting technique
Excellent written and verbal communication skills, problem-solving and analytical ability, and the ability to work in a fast-paced, dynamic environment
Highly Qualified Candidates Will Also Possess These Qualifications:
Associates Degree of Applied Science in Information Technology
Bachelor’s degree in computer science, MIS or CIS
Comptia A+, Network+ and Server+, MCP, MCITP, MCSA, VMware/vSphere Certification
Working Environment and Physical Efforts:
The working environment extends to Valmont sites in India where a PC requires installation or servicing. Travel, up to 20%, is expected to offsite locations for preparing computers, audio/visual and video conferencing equipment for seminars and conferences. The employee is expected to utilize proper ergonomic safeguards such as monitor height and position, keyboard location and height, and appropriate use of wrist rests. This position requires manual and finger dexterity to operate a computer keyboard, mouse, hand and power tools, and handle computer components. In addition, the position requires the ability to lift and transport equipment weighing up to 50 pounds from a floor or table position using a proper lifting technique. The incumbent is expected to wear required PPE when working at manufacturing or distribution facilities, and meet all physical demands associated with wearing the required PPE and performing the work assigned.