Lead - IT Operations

About 3M - TCOE

The team in India will enable 3M Company to further expand internal capabilities in Digital, Infrastructure & Applications, Data & Analytics, and IT Operational Excellence. The 3M Technology Center of Excellence will enable 3M to advance innovation at a faster pace, drive our digital transformation, and help define whats next: our new products, solutions, and ideas to improve lives around the world.

Job Description

Position Summary

As an ITS Lead, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact byjoining the End User Productivity team, supporting the Productivity platform globally.

Job Description& Responsibilities

India EMEA Shift
Manage TCOE Productivity staff and operations
Accountable for shift-roster
Maintain adequate resource levels, assist with hiring and onboarding new employees as needed
Primary point of contact between the organization manager and the TCOE team
Ensure shift team meets established SLAs for ticket queues and project deadlines
Initiate and/or participate in code event escalation for broad service-related issues
Participate in cross-functional problem meetings to resolve open issues affecting availability
Participate in big room planning (setting priorities and deliverables for the TCOE team)
Responsible for adhering to 3M Policies, Standards and Compliance requirements

Experience Required

Minimum four (4) years of professional IT experience
Minimum two (2) years of team lead, supervisory or management experience

Experience Desired

Understanding of project management practices and Agile methodology (e.g. Scrum, SAFe)
Experience with Change Management practices
Experience with Incident Management systems
Experience working in a large, multi-national corporation
Cross-functional IT infrastructure experience
Experience working in a regulated environment (SOX, FDA, etc.)
Experience with DevOps process

Education and Training Required

Bachelor's degree or higher from an accredited university

Primary Skills

Ability to communicate clearly, concisely, and effectively with others
Excellent written and verbal communication skills
Excellent interpersonal and team collaboration skills
Demonstrate customer service mindset and sense of urgency

Additional Skills

Experience with IT processes
Experience managing developers
Understanding of project management practices and Agile methodology (e.g. Scrum, Kanban)
Experience with Change Management practices
Experience with Incident Management systems
Experience working in a large, multi-national corporation
Cross-functional IT infrastructure experience

experience_range : 8-11 years

skills : Change Management / Incident Management
Company
3M - TCOE
Posted
07/14/2022
Location
bangalore, KA, IN