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Collections Manager

About Balancehero –

Balancehero Korea is a company that developed the True Balance app – a mobile financial platform operated by Balancehero India Pvt. Ltd. based in Gurugram, India. True Balance app provides digital wallet, lending, recharge & utility payments, e-commerce, insurance and cash loans mainly to financially underserved customers in India

We are a compact and fast paced company having a multi-cultural ecosystem. We believe in fun filled work culture.


Media Testimonial/Latest Stories:

About the Role:

Collection ManagerJob Summary: The main purpose of the Recovery job is to apply the different strategies as defined in the Recovery process, policy and strategy manual to have delinquent and default accounts regularized and/ or to provide credit solutions to customers. The main role of the jobholder is to retain customers, solve customer's overdue problem and protect the assets of the bank. Key responsibilities:

  • To strengthen the Collection Organization by building capability and bringing in more focus on each of the portfolio segments and thereby reduce delinquencies and losses and improving recovery, process adherence and controls.
  • Manager daily/weekly/monthly collection operations with optimum productivity and performance.

  • Maintain cost of collections/cost per account with the given budget.

  • Building/Reviewing and execution of collection strategy for the assigned portfolio.
  • Strict adherence to the Recovery process and policies, Internal policies as well as regulatory guidelines whilst at the same time ensuring proper adoption by the Recovery team members
  • Adopt proper records management principle as defined by the bank in terms of upkeep and filing of documentation
  • Develop good rapport and liaison with other departments (OPC, Credit Card dept, Finance, IT, Legal, Credit Admins etc...) relative to any recovery process or activity
  • Assist and participate in Internal and External audit reviews and contribute to management responses
  • Provide management on regular basis trend analysis of the portfolio and recommend credit measures to be applied
  • Conduct Regular meetings with legal administrators/ receivership managers to ensure cases are closed within reasonable period of time.
  • Drive the team relentlessly to deliver as per agreed business objective and beyond

Essential- Minimum 5 years of experience of managing retail collection operations in Digital lending, collections, especially small or micro ticket size for NTC, Sub-prime, Millennial Generation, income generations, self-employed, young salary.

- The candidate should have the experience of managing large/diverse teams, spread across multiple regions/locations.

- Building and execution of collection strategy, driving process/strategic changes.

Skill Attribute

- Should be conversant with Microsoft Excel and PowerPoint.

- Excellent command of language and presentation skills.

- Basic knowledge of banking norms and products

- People management skills, Process Orientation-self-discipline to adhere to laid down business, regulatory processes.

gurugram, UP, IN