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Level II Electronic Trading Product Support Role

Who we are

Enfusion is a pioneer in developing innovative, native cloud investment management software, analytics, and managed services for asset managers and hedge funds around the globe. We underpin the investment operations of more than 500 fund managers from our nine global offices spanning four continents. Our unique, seamless, SaaS-based platform is reshaping the global investment operations landscape by removing traditional information boundaries and uniting the front-, middle- and back-office into one system, with one unified data set. Passionate about client service, we complement our software solutions with expert middle- and back-office managed services.

Just as Enfusion is committed to excellence in our solutions and services, we’re absolutely committed to the growth, development, and well-being of our people. At Enfusion, you will help fund managers around the world streamline their operations, mitigate risk, and improve transparency and reporting so they can confidently focus on what they do best – invest. Similarly, Enfusion is your opportunity to pursue your passion, showcase and further develop your skills, and launch a meaningful and rewarding career. Whether you are developing our industry-leading technology, delivering world-class client service, creating leading edge analytics, managing critical client operations, winning new business, or supporting Enfusion's ever-expanding global footprint, you will be part of a dynamic, fast-growing, and innovative company committed to your success. Our environment is inclusive, collaborative, and entrepreneurial. We value diversity, foster and reward creative exploration, and strive to continually exceed client expectations. We have recently been named as one of the best companies to work for in Chicago as part of the Built-In Best Places to Work Awards, in the Best Large Companies to work for category.

What we need

In this role, you will act as a liaison between our client-facing teams and internal development and product teams. The purpose of this role is to perform tier II technical electronic trading support for Enfusion’s OEMS (Order and Execution Management System). This will require knowing how to diagnose, judge the criticality, and establish the scope of the issue in real-time.


Primary Responsibilities

  • Deploy and provide OEMS level II support for industry leading investment management platform.
  • Work with the technology and OEMS product teams to streamline processes and communication with groups in the support side of the organization.
  • Investigate issues and escalate to the OEMS development team as needed.
  • Learn how the technology behind the system works and complete OEMS level I and II certification programs.
  • Assess patterns in support tickets, requests and alerts helping increase efficiencies of training and support.
  • Identify and implement areas lacking automation.
  • Work with development to forecast severity of issues and throughput for fixing issues across teams.
  • Maintain awareness of issue status after handing off to other teams.

Job Qualifications

  • Electronic trading background (preferred)
  • Exposure and experience to finance (preferred)
  • Basic familiarity of Java and JavaScript
  • Familiarity with JSON, XML, and UNIX a plus
  • Jira/Zendesk/Logs experience
  • Good communication, both verbally and written

Perks of working for Enfusion

  • Competitive compensation
  • Company paid Medical insurance
  • Generous PTO Package
  • Entrepreneurial Environment
  • Catered Lunch every Friday
  • Small team with growth opportunity
  • Exposure to all aspects of the financial technology services industry

At Enfusion, the best ideas win. Come be part of the future of fintech!

bangalore, KA, IN