Sales Associate - Academic Counsellor

About the role:

We're looking for customer-centric Academic Counselors who are excited by the challenges of a fast-paced business environment.

As an Academic Counselor you will be the first individual from the Cuemath family a prospective customer (in our organization the parent of a school-going child) interacts with and that first interaction will set the stage for what’s to come. We are a learner-centric organization, so naturally we hold all Cuemathians up to a high standard of customer-centricity. Your professionalism and English communication skills must be impeccable. Keen listening skills, ability to synthesize and clearly articulate the needs of parents and learners are also key skills for this role.

Our mission is to make the world’s children great at math, and create invincible problem-solvers who will go on to solve humanity’s biggest problems. Our focus is on driving learning outcomes that are in line with each student’s unique goals.

You will be responsible for speaking with the parents of prospective K-12 learners, understanding their needs, and ensuring a smooth process from lead to enrollment. Other daily responsibilities include lead nurturing, maintaining CRM hygiene and working closely with cross-functional teams.

Making calls, consulting prospects, engaging, following-up and providing value to customers is all in a day’s work for an Academic Counselor. We expect you to build long term relationships with prospective customers and go the extra mile to delight customers.

Roles & Responsibilities:

  • Consulting prospective customers and converting them to paid customers for Cuemath’s personalized K-12 math learning program through a need-based and personalized selling approach
  • Understanding core learning needs of students through their parents, and aligning the offerings of the program to the same through phone, email and text
  • Handling customer objections in a consultative manner
  • Identifying and generating references through the existing customer base to increase the sales pipeline
  • Adhering to the defined inside sales process, tools and data management logic to ensure a high number of enrolments with the minimum churn for the assigned set of prospects
  • Onboarding the learner after closing a sale, and maintaining the relationship between Cuemath and the customer
  • Coordinating and resolving queries of customers and teacher partners
  • Highlighting issues through parent feedback and helping with effective resolutions to ensure customer satisfaction and retention
  • Meeting and overachieving the given weekly, monthly and quarterly target in terms of revenue as well as number of enrollments.
  • Maintaining updated contextual information in the CRM platform with details pertaining to discussions & lead stage changes in real time

Desired skills:

  • Prior experience and confidence in over-the-phone sales, preferably in high ticket, high-touch products/services (More than one year experience in inside sales)
  • Mature and disciplined approach to work with an approachable and vibrant personality
  • Positive, glass-half-full, can-do attitude
  • Demonstrated customer centricity with a focus on understanding customers’ core needs and effectively aligning product offerings with the same.
  • Excellent written and spoken communication skills (English proficiency) with strong comprehension and articulation skills.
  • Additional regional language proficiency is a plus for India
  • Must be a team player with the ability to work independently with minimum oversight, prioritize tasks, and meet targets/deadlines.
  • Basic proficiency in CRM management and handling spreadsheets
  • Understanding of US & Canada / UK & European / APAC customer preferences
bangalore, KA, IN