We are hiring for Order Quality Specialist (Opportunity to Order) in Bangalore
Job Location : Bangalore/Pune
Education Qualification : Any Graduate
Shifts : 24*7
Experience : Minimum 2 - Maximum 4 years of experience
Notice Period - Immediate to Max 30 Days only
Job Description:
Skills Required
1. Experience in handling critical elements of:
a. Quoting Process which includes Software Licensing, Renewal, New hardware & services,
OR
b. Contract Renewals,
OR
c. Converting client Purchase Order into a Sales Order
2. Ability to handle dispute cases
3. Domain: Sales and fulfillment, Order management – in Telecommunication, Manufacturing (Only related to electronics or Network devices), Hi-tech and IT industry
List of responsibilities / activities specific to this role:
• Perform Quality audits to measure accuracy identifying errors and closure of transaction in specified timelines.
• Provide feedback & coaching to agents for errors identified during Quality checks
• Decisive in Root Cause Analysis and in tracing responsibility
• Interact effectively with upstream and downstream teams discussing process updates and process gaps
• Shift timing as per APAC & AMERICAS region
• Mandatory work from office
Competencies Required
• Good interpersonal skills working with multiple teams & vendor organization to obtain Quotes
• Proficient in English language (Good at grammar & punctuations)
• Good at excel skills to manage data creation, data management, reporting
If interested, please share your updated resume along with below details to anvita.soans@infosys.com
Full Name:
Contact number:
Email ID:
Total Experience:
Relevant Experience:
Current CTC:
Expected CTC:
Notice Period:
Current Location:
Re-location to Bangalore/Pune (if-any):
Thanks & Regards,
Talent Acquisition
Infosys BPM