Quality Specialist - Opportunity to Order

We are hiring for Order Quality Specialist (Opportunity to Order) in Bangalore

Job Location : Bangalore/Pune

Education Qualification : Any Graduate

Shifts : 24*7

Experience : Minimum 2 - Maximum 4 years of experience

Notice Period - Immediate to Max 30 Days only

Job Description:

Skills Required

1. Experience in handling critical elements of:

a. Quoting Process which includes Software Licensing, Renewal, New hardware & services,

OR

b. Contract Renewals,

OR

c. Converting client Purchase Order into a Sales Order

2. Ability to handle dispute cases

3. Domain: Sales and fulfillment, Order management – in Telecommunication, Manufacturing (Only related to electronics or Network devices), Hi-tech and IT industry

List of responsibilities / activities specific to this role:

• Perform Quality audits to measure accuracy identifying errors and closure of transaction in specified timelines.

• Provide feedback & coaching to agents for errors identified during Quality checks

• Decisive in Root Cause Analysis and in tracing responsibility

• Interact effectively with upstream and downstream teams discussing process updates and process gaps

• Shift timing as per APAC & AMERICAS region

• Mandatory work from office

Competencies Required

• Good interpersonal skills working with multiple teams & vendor organization to obtain Quotes

• Proficient in English language (Good at grammar & punctuations)

• Good at excel skills to manage data creation, data management, reporting

If interested, please share your updated resume along with below details to anvita.soans@infosys.com

Full Name:

Contact number:

Email ID:

Total Experience:

Relevant Experience:

Current CTC:

Expected CTC:

Notice Period:

Current Location:

Re-location to Bangalore/Pune (if-any):

Thanks & Regards,

Talent Acquisition

Infosys BPM