Software Account Manager

Note: Candidate must be from Software background( IT Software / Software Products/ Publishing Software) will be considered for this role.

Objectives of this Role:

• Work closely with the client to understand business needs, in order to develop IT strategy, and propose solution options including advice on design, implementation, tools, scalability, system performance and dependencies
• To involve in strategic planning of Account Growth and Profitability management
• Should be involved in preparing RFP for new assignments
• Perform customer negotiations for delivery rates
• Build and strengthen client relationships to achieve long-term partnerships
• Maintain accurate records, keeping track of any contract updates and renewals
• Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
• Make critical business decisions to meet customer expectations

Responsibilities:

• Take inquiries and requests from clients and address their needs
• Stay on top of accounts, making sure they’re receiving services that are within their budget and meeting their needs
• Meet regularly with other members of the team to discuss progress and find new ways to improve business
• Generate progress reports to give to clients and higher-ups within the organization
• Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly
• P&L Management

Skills and Qualifications:

• Professional experience in customer service & client handling
• Extensive experience working in multiple customers across the globe
• Experience in Costing and Budgeting
• Ability to multitask and juggle several responsibilities simultaneously
• Strong written and verbal communication skills

Personal Traits:

• Believer in democratic leadership style
• Strong Leadership, Inter-personal and Decision-making skills
• Willingness to accept challenges sometimes in newer domains and technologies.
• Ability to deliver in crisis without compromising on quality
• Fluent verbal and written communication skills and good Presentation skills
• Lead by example and promote work ethics & company values amidst the teams
• Nurture and mentor talent to build a strong workforce
• Should be an inspirational leader constantly motivating the teams to perform better