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Software Account Manager

Note: Candidate must be from Software background( IT Software / Software Products/ Publishing Software) will be considered for this role.

Objectives of this Role:

  • Work closely with the client to understand business needs, in order to develop IT strategy, and propose solution options including advice on design, implementation, tools, scalability, system performance and dependencies
  • To involve in strategic planning of Account Growth and Profitability management
  • Should be involved in preparing RFP for new assignments
  • Perform customer negotiations for delivery rates
  • Build and strengthen client relationships to achieve long-term partnerships
  • Maintain accurate records, keeping track of any contract updates and renewals
  • Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met
  • Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
  • Make critical business decisions to meet customer expectations


  • Take inquiries and requests from clients and address their needs
  • Stay on top of accounts, making sure they’re receiving services that are within their budget and meeting their needs
  • Meet regularly with other members of the team to discuss progress and find new ways to improve business
  • Generate progress reports to give to clients and higher-ups within the organization
  • Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly
  • P&L Management

Skills and Qualifications:

  • Professional experience in customer service & client handling
  • Extensive experience working in multiple customers across the globe
  • Experience in Costing and Budgeting
  • Ability to multitask and juggle several responsibilities simultaneously
  • Strong written and verbal communication skills

Personal Traits:

  • Believer in democratic leadership style
  • Strong Leadership, Inter-personal and Decision-making skills
  • Willingness to accept challenges sometimes in newer domains and technologies.
  • Ability to deliver in crisis without compromising on quality
  • Fluent verbal and written communication skills and good Presentation skills
  • Lead by example and promote work ethics & company values amidst the teams
  • Nurture and mentor talent to build a strong workforce
  • Should be an inspirational leader constantly motivating the teams to perform better
chennai, TN, IN