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Account Manager

The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our product. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face.

Job Description

  • Ability to manage clients and existing accounts
  • Build strong client relationships; grow accounts by spotting and fulfilling client needs
  • Interact with clients regularly through in-person meetings, phone and email
  • Responding to client queries, sending quotations, and confirmations
  • Acquiring new clients and ensuring organic growth of existing client accounts. Generating proposals and RFIs for client bidding
  • Work with clients and internal staff to plan and coordinate their projects from inception, meeting requirements and ensuring completion on time, within cost and to required quality standards
  • Assist with project planning, including resource forecasting, timelines, and budget
  • Prioritize and monitor the completion of tasks on a daily and weekly basis.
  • Coordinate with team members on a daily basis to ensure operational efficiency
  • Work directly with internal teams to ensure client expectations are being met on time, on target, and on budget
  • Management of multiple publications/ med communication projects across multiple clients and therapeutic areas
  • Ability to coordinate and implement successful projects from start to finish.

Desired Candidate Profile

  • Minimum 3 years of experience in a client facing role within a medical communications company, or in pharmaceutical industry setting
  • Have a Masters/PhD in a medical or life science domain
  • Be self-motivated and eager to take on challenges
  • Display a strong ability to learn continuously
  • Thrive in an unstructured, high growth environment
  • Be able to work in teams that are diverse and remotely located
  • Be able to multi-task and possess good time management skills
  • Have excellent command over English language (especially email writing skills)
  • Have good comprehension, negotiation and analytical skills
  • Be able to handle pressure and make correct decisions
bangalore, KA, IN