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Customer Success Manager

Job description

We are looking for a Passionate and Solution-oriented Senior Customer Success Manager to manage multiple high value client relationships for Locobuzz. He/she would need to ensure that our customers successfully adopt our products and expand the value they get from Locobuzz.

Our ask is for a person who thrives supporting customers in a high-energy environment, has experience onboarding customers, maintains thorough understanding of the platform, enjoys assisting customers to successfully adopt technology, capability to manage a team and enjoys generating revenue by cross selling and upselling.

Responsibilities include:

  • Supervise and support account managers and representatives to ensure client satisfaction
  • Communicate with clients at a senior level to resolve issues and inquiries
  • Share milestones and achievements with the senior teams at client end and internally
  • Generate innovative ideas to support customers and boost brand awareness
  • Assist customers to adopt our technology, by answering their questions and directing them to appropriate educational and support resources
  • Use client feedback to improve customer experience
  • Improve scalability with well-targeted one-to-many communications with customers
  • Stay up-to-date with product launches and provide support to clients and the internal team
  • Build case studies that can be used both with the client and within the organization to demonstrate the effects of loyalty and working with the organization.
  • Manage team to ensure smooth functioning and SLAs are met
  • Communicate common enhancement requests effectively, to influence the product roadmap
  • Regular proactive communications to Track customer progress, and provide accurate status for your customer

Ideal Candidate:

  • 5+ years of experience working in customer-facing roles
  • Managed a team of min 3 Customer Success
  • 3+ years of experience in ORM or similar services
  • Eye for details and very strong execution and operational skills
  • Good relationship builder with polish and gravitas
  • Hands on experience with MS Office (particularly MS Excel and MS powerpoint)
  • Team management skills
  • Strong analytical and organization skills
  • Excellent communication skills with a customer service attitude
  • Available to join immediately

mumbai, MH, IN