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Asst. Technical Manager (Operations Support - US Shift)

Candidates with experience only on MySQL , PL SQL , Postgres SQL shall not apply.

Roles And Responsibilities
  • Candidate will be expected to provide technical support (SQL Server) to the Operations team i.e. Customer Service, with regards to any issues being faced by the Users/Clients related to our web application. (HRMS)
  • They will act as Frontline support team to resolve issues (Bug Fixing) in first instance.
  • If the issue requires intervention of the S/W Development team, they will assign the issue to them along with case details.
  • The candidate will be part of Operations team and will collaborate with S/W Development team on need basis.
  • The candidates will be required to work permanently in US Shift timings along with the Ops team in 5 PM to 5 AM window for 9 hours.
  • Candidates who are looking for purely Software development profile shall not apply.
  • Candidates will be required to sign a Service Agreement for 2 years.
Desired Candidate Profile
  • 12+ years of experience is required.
  • Strong knowledge in SQL and ability to write SQL Queries.
  • Ability to optimize the SQL Queries and Bug Fixing.
  • Strong knowledge of Stored Procedures, Triggers and Functions.
  • Willingness to work on aggressive timelines.
  • Basic understanding of Dot Net web applications is required.
  • Good communication skills to talk directly with US based clients to understand and resolve their queries / issues.
  • The candidate is expected to be a proactive and self motivated individual.
  • Candidates residing in Noida/Greater Noida or willing to relocate there will be given preference.
  • Candidates having notice period of one month or less would be preferred.
Important Information
  • The candidates will be required to work in US Shift timings permanently during 5 PM to 5 AM IST window for 9 hours and Sign a Service Agreement for 2 years.
PrismHR is a fast-paced SaaS company which provides customers with a cloud-based payroll process software application. PrismHR also provides professional services including system implementation consulting, custom configurations, and training. Lastly, via the Company’s Marketplace platform customers and end users access other human resources and employee benefits applications from PrismHR’s Marketplace Partners.

DEI Statement

We are committed to building an inclusive, diverse community that celebrates and welcomes everyone regardless of race, color, religion, national origin, age, sex, sexual orientation or gender identity or any other legally protected characteristics, we consider everyone equally.

We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.

If you require any adjustments or accommodations due to a disability, or any other reason that may help you in your interview process, please let your Talent Acquisition Partner know immediately.

noida, DL, IN