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Oracle Transportation Management Support

Job Summary:

As a member of the Support organization, your focus is to deliver implementation support & post-production support and solutions to the Oracle customer base while serving as an advocate for customer needs for Oracle Transportation Management modules


Responsibilities:

  • Deliver post-sales support for Oracle Fusion - SCM - Oracle Transportation Management Cloud and On premise Serve as an Advocate for Customer needs
  • Resolve Technical and Functional Product issues(Techno-Functional Support)
  • This will be an opportunity to influence features in the product by giving consistent feedback to Product Management and Engineering teams
  • Collaborate with different technical teams like Cloud-Ops, Product Engineering, Product Management Etc. to resolve customer issues
  • Take ownership for resolving customer issues and responsible for sharing the knowledge to internal Oracle employees on diverse customer issues/situation and escalated issues
  • Look at possibilities of automating issue resolutions for frequently reported issues and seek ways to reduce overall time to resolve


Qualifications:

  • 3-10 years of experience in Oracle Transportation Management Cloud / On premise

Company
Oracle
Posted
07/14/2022
Location
bangalore, KA, IN