Oracle Transportation Management Support

Job Summary:

As a member of the Support organization, your focus is to deliver implementation support & post-production support and solutions to the Oracle customer base while serving as an advocate for customer needs for Oracle Transportation Management modules

Responsibilities:

• Deliver post-sales support for Oracle Fusion - SCM - Oracle Transportation Management Cloud and On premise Serve as an Advocate for Customer needs
• Resolve Technical and Functional Product issues(Techno-Functional Support)
• This will be an opportunity to influence features in the product by giving consistent feedback to Product Management and Engineering teams
• Collaborate with different technical teams like Cloud-Ops, Product Engineering, Product Management Etc. to resolve customer issues
• Take ownership for resolving customer issues and responsible for sharing the knowledge to internal Oracle employees on diverse customer issues/situation and escalated issues
• Look at possibilities of automating issue resolutions for frequently reported issues and seek ways to reduce overall time to resolve

Qualifications:

• 3-10 years of experience in Oracle Transportation Management Cloud / On premise